[cisco-voip] History log if a phone was forwarded

[Dennis Heim]

I have a very non-technical solution to this problem. Call forward all is a privilege, not a right. A sense of entitlement will not be tolerated on my Callmanger 's! Remove the callforward all softkey and see if it happens any more.

Dennis Heim
Senior Engineer (Unified Communications)
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

425.310.5299 Single Number Reach (WA)
317.569.4255 Single Number Reach (IN)
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Stephen Welsh
Sent: Tuesday, February 07, 2012 6:48 AM
To: Mike King
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] History log if a phone was forwarded

Can you not get that from the forwarded call detail in CDR:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html#wp176409



Call Forwarding uses the redirect call primitive to forward the call. Features that use the redirect call primitive will have similar CDRs. Here are some of the important CDR fields for forwarded calls.

*The originalCallPartyNumber contains the number of the original called party.

*The finalCalledPartyNumber is the number that answered the call.

*The lastRedirectDn field is the number that performed the last redirect.

*The origCalledPartyRedirectReason is the reason the call was redirected the first time. For call forwarding this field can contain (Call Forward Busy=1, Call Forward No Answer=2, Call Forward All=15).

*The lastRedirectRedirectReason is the reason the call was redirected the last time. For call forwarding this field can contain (Call Forward Busy=1, Call Forward No Answer=2, Call Forward All=15).

*The origCalledPartyRedirectOnBehalfOf field identifies which feature redirect the call for the first redirect. For call forwarding, this field is 5 (Call Forward).

*The lastRedirectRedirectOnBehalfOf field identifies which feature redirect the call for the last redirect. For call forwarding, this field is 5 (Call Forward).

Forwarding Examples

*CFA Example - Call comes in from the PSTN to extension 2001, the call gets forwarded (CFA) to 2309, where the call is answered and talk for 2 minutes.

Thanks

Stepehn


On 7 Feb 2012, at 14:24, Mike King wrote:


I'm looking to see if a phone (or group of phones that share a DN) (that is now NOT forwarded) had call forward activated in the last few hours.

Background,

Department in my organization calls a ticket in that calls to them go somewhere else. I've had calls from them in the past with the same problem.  It's always come down to someone forwarded the phone somewhere.

This time they swear the phone wasn't forwarded, but by the time the ticket got routed to me the problem miraculous was working.

Mike
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