[cisco-voip] History log if a phone was forwarded

[Mike King]

CDR is your friend.

lastRedirectRedirectReason   15

I think someone will be losing they're call forward key today.

On Tue, Feb 7, 2012 at 9:47 AM, Stephen Welsh
<stephen.welsh at unifiedfx.com>wrote:

> Can you not get that from the forwarded call detail in CDR:
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html#wp176409
>
>
> Call Forwarding uses the redirect call primitive to forward the call.
> Features that use the redirect call primitive will have similar CDRs. Here
> are some of the important CDR fields for forwarded calls.
>
> •The originalCallPartyNumber contains the number of the original called
> party.
>
> •The finalCalledPartyNumber is the number that answered the call.
>
> •The lastRedirectDn field is the number that performed the last redirect.
>
> •The origCalledPartyRedirectReason is the reason the call was redirected
> the first time. For call forwarding this field can contain (Call Forward
> Busy=1, Call Forward No Answer=2, Call Forward All=15).
>
> •The lastRedirectRedirectReason is the reason the call was redirected the
> last time. For call forwarding this field can contain (Call Forward
> Busy=1, Call Forward No Answer=2, Call Forward All=15).
>
> •The origCalledPartyRedirectOnBehalfOf field identifies which feature
> redirect the call for the first redirect. For call forwarding, this field
> is 5 (Call Forward).
>
> •The lastRedirectRedirectOnBehalfOf field identifies which feature
> redirect the call for the last redirect. For call forwarding, this field is
> 5 (Call Forward).
> Forwarding Examples
>
> •CFA Example - Call comes in from the PSTN to extension 2001, the call
> gets forwarded (CFA) to 2309, where the call is answered and talk for 2
> minutes.
>
> Thanks
>
> Stepehn
>
>
> On 7 Feb 2012, at 14:24, Mike King wrote:
>
> I'm looking to see if a phone (or group of phones that share a DN) (that
> is now NOT forwarded) had call forward activated in the last few hours.
>
> Background,
>
> Department in my organization calls a ticket in that calls to them go
> somewhere else. I've had calls from them in the past with the same problem.
>  It's always come down to someone forwarded the phone somewhere.
>
> This time they swear the phone wasn't forwarded, but by the time the
> ticket got routed to me the problem miraculous was working.
>
> Mike
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120207/7b358df0/attachment.html>