[cisco-voip] 3rd Party SIP monitoring?

[Matt Slaga (AM)]

It's definitely possible by using port mirroring and a third party recording software like CallRex or something similar.  Perhaps not as clean as an integrated solution, but you are already not using an integrated solution with Bria endpoints.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Callahan
Sent: Wednesday, February 08, 2012 5:49 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 3rd Party SIP monitoring?



Hello gurus of Cisco VoIP -

I think I already know the answer to this question, but I said I'd ask...

Can you think of any way to do "monitoring" of a 3rd Party SIP endpoint?

We have some software that aids in our fundraising efforts that places outbound calls for a room full of agents and the supervisor wants to be able to listen in to conversations between agents and customers.  I think the software licenses some CounterPath library if that makes a difference.

Thanks!

John
--
John P. Callahan
Director of Infrastructure Services
Willamette University
900 State Street, Salem OR 97301
Voice: 503-375-5495




itevomcid
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