[cisco-voip] 3rd Party SIP monitoring?
John Callahan
jcallaha at willamette.edu
Wed Feb 8 17:48:47 EST 2012
Hello gurus of Cisco VoIP -
I think I already know the answer to this question, but I said I'd ask...
Can you think of any way to do "monitoring" of a 3rd Party SIP endpoint?
We have some software that aids in our fundraising efforts that places
outbound calls for a room full of agents and the supervisor wants to be
able to listen in to conversations between agents and customers. I think
the software licenses some CounterPath library if that makes a difference.
Thanks!
John
--
John P. Callahan
Director of Infrastructure Services
Willamette University
900 State Street, Salem OR 97301
Voice: 503-375-5495
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