[cisco-voip] Unity Connection Upload a greeting

[Lelio Fulgenzi]

to confirm it's not a recording codec issue, trying downloading an existing greeting and uploading it again to see if it's in fact your PC. 

just a thought. but you're probably right. Just Another Virtual Anomoly. (ha! just made that one up). 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Mike King" <me at mpking.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Friday, February 10, 2012 3:06:14 PM 
Subject: Re: [cisco-voip] Unity Connection Upload a greeting 

It does not play the correct greeting after I log out and go back in and use the media master bar. 


Actually, it only plays the correct greeting in media master Immediately after I upload it. If I leave the page (Hitting save before I do so) and return, the old greeting persists. 

I had this before with a different machine, and but my laptop always worked, so I never troubleshot it. Now my laptop is un-available, so I'm stuck with trying to get this to work. 


I'm about 95% positive it's a java thing, since I see threads about this back in 2009 with the same issues. 


I'm on Windows 7, with java 6 update 30. I tried it on another laptop with Winxp, IE7 java 6 update 30. 


I'm sure it's just that I need a specific java version. Cisco has always been "awesome" with that stuff. 


Mike 


On Fri, Feb 10, 2012 at 3:01 PM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 




key thing - does it play the correct greeting after you log out and go back in and use the media master bar again? 

if so, then check which greetings are enabled, some trump others. 

your greeting will need to be enabled and not be trumped by others. for example, alternate trumps holiday, trumps closed, trumps busy, trumps internal, trumps standard. 

could be wrong about busy/internal. 

i'm sure it's written down in the help page somewhere. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Mike King" < me at mpking.com > 
To: "Cisco VoIPoE List" < cisco-voip at puck.nether.net > 
Sent: Friday, February 10, 2012 2:58:05 PM 
Subject: [cisco-voip] Unity Connection Upload a greeting 



So I have a new computer. Old one is not accessible. 


I need to upload a greeting to a call handler in Unity Connection. Greeting is created by a third party, and they do this professionally, so I'm sure it's in the right format (See below) 


I can browse to the file, and "open" it. It will show on the page. I can even play it to verify that it's the right greeting. I click save. It says "greeting updated" on the top, yet it's still my old greeting. 


I'm sure this is a Java version thing. 


Anyone have an idea how I can fix this? (Which version of Java, disable a "feature") 


Mike 
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