[cisco-voip] UCCX call statistics questions

[Erick Wellnitz]

1044 is the only trigger on the app and nobody is forwarding to 1044
according to the database. (run sql select * from callforwarddynamic where
cfadestination = '1044') or (run sql select * from numplan where
calledpartytransformationmask = '1044')

What it looks like after careful observation is the numbers are really slow
to update today.   Still concerning but not in the same way.



On Fri, Feb 17, 2012 at 10:12 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> My first thought is you have another trigger besides 1044 pointing to
> that application.
>
> Also if you have someone that forwarded their phone to your 1044,
> maybe CDR is showing 1044 in the finalCalledPartyNumber field but not
> the originalCalledpartyNumber field for those few calls. Depends on
> how you did the CDR search. If you filter your CDR searching by
> destination device and look for the trigger's device name (if that is
> not how you are searching) you might get something that matches
> better.
>
> On Fri, Feb 17, 2012 at 10:44 AM, Erick Wellnitz
> <ewellnitzvoip at gmail.com> wrote:
> > CCX version 5.0 (I know, I know it's old)
> >
> > After completely confusing myself I need some clarity.
> >
> > I have a CCX trigger 1044 which uses a very simple script to either
> route a
> > call or queue it.
> >
> > In the supervisor desktop(skill summary statistics) and historical
> > reports(both CSQ and application reports) I get 26 calls presented, 24
> > handled and 2 abandoned however CDR shows only 19 calls to 1044.
> >
> > What is going on here?
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
> --
> Ed Leatherman
>
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