[cisco-voip] Alternate extensions on Unity connection

[Lelio Fulgenzi]

grab User Data Dump from http://ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html 

This will dump all your data into a CSV and you can search for the extension that exists in the database. 

Alternatively, you can use CUDLI to create a function to go through the database and produce a report. http://ciscounitytools.com/Applications/CxN/CUDLI/CUDLI.html 

The first one is much much easier, but if this is something you find yourself doing every day, might be worth creating a function. 

Something to consider when using alternate extensions... if you use Connection as your auto-attendant, any alternate extension entered will be transferred to the primary extension. The only way around this is to create a call handler/subscriber which uses the built-in functions to sends the caller to the primary extension mailbox. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Louis Koekemoer (ZA)" <louis.koekemoer at dimensiondata.com> 
To: cisco-voip at puck.nether.net 
Sent: Wednesday, February 29, 2012 7:33:05 AM 
Subject: [cisco-voip] Alternate extensions on Unity connection 






Hi all, 



I need assistance. I have a user that has 2 extensions. One Cisco IP phone extension(1234) and one on a BT PABX(5678). When someone calls his BT extension(5678) and he does not answer it forwards to his Cisco IP extension(1234) and if he does not answer there it goes to Unity connection. The problem is obviously the call going to the Unity connection with the number (5678) which don’t exist on the unity connection. We want it to go to the Cisco Extension (1234). So I decided to add the extension on that user as an Alternate extension. Now when I go into the user, it shows no alternate extensions configured. When I try and add (5678) again it tells me that that “ A User with the specified extension already exists in the Partition.” I cannot find this anywhere. How else can I do it or how can I resolve this problem? 



Regards 

Louis 



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