[cisco-voip] 79xx and Firmware 9-2-1

[Stephen Welsh]

I recommend you have a read at the following document:

Security by Default and Managing ITL Files

https://supportforums.cisco.com/docs/DOC-18964

Given you couldn't get the firmware to change I suspect it's an ITL issue.

There is a beta version of PhoneView (http://www.unifiedfx.com) available next week that can pull the ITL status from the phone(s), let me know if you want to give it a try.

Thanks

Stephen

On 4 Jan 2012, at 23:08, Dennis Heim wrote:

I know I have seen that where there were issues with SBD/TVS certificate issues in the past.

Dennis Heim
Senior Engineer (Unified Communications)
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

425.310.5299 Single Number Reach (WA)
317.569.4255 Single Number Reach (IN)
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Wednesday, January 04, 2012 3:04 PM
To: Cisco VoIPoE List
Subject: [cisco-voip] 79xx and Firmware 9-2-1

I'm having a weird problem with our 7900's (7941/7945 7961/7965)
The Corporate Directory won't work on some of the phones.   (We've eliminated everything but the phone's themselves, I actually have two phones, on the same subnet, one exhibits behavior, one doesn't)

It says "requesting...." then eventually says Host does not respond.

We finally decided to try downgrading the phone back to 9.1.1 SR1s.

The phones that don't display the corporate directory, they also don't downgrade.

I've Reset/Restarted from CM
I've done the **#** from the keypad
I've unplugged the phone, and plugged it back in.
I've unplugged the phone, waited 5 minutes, and plugged it back in.   Doesn't downgrade.

I tried a factory reset, (# key, then 123456789*0#) and the phone will then download the correct version.  (I guess it has to at this point)

(And the corporate directory started working again.)

Idea's besides visiting every phone?


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