[cisco-voip] Transferring calls to a phone that is call forwarded

[Scott Voll]

just a guess but I'm guessing that the phone A does not have access in the
CSS to call the avaya extensions.  or it's a codec issue?

Scott

On Fri, Jan 6, 2012 at 11:06 AM, Bantz John F <BantzJohnF at johndeere.com>wrote:

> Hello group,****
>
> ** **
>
> We are having a problem when attempting to transfer calls to a phone that
> is call forwarded.  Here is some more detail.****
>
> ** **
>
> We have a location that is a part of our main cluster, everyone has Cisco
> phones on their desks.  We have a small subset of the users at this
> location that are also call center agents.  For this we give them
> extensions off of an Avaya switch in another location and have them use IP
> Agent (Avaya’s call center softphone) to get ACD calls.  We also connect
> the Cisco cluster and the Avaya system with an H.323 trunk and have the
> applicable programming on each side so we can 4 or 5 digit dial between
> sites.****
>
> ** **
>
> Some of our call center agents call forward their Cisco extension to their
> Avaya number for several reasons - call recording & so they only have one
> telephony device to manage (the softphone).  When these agents get direct
> calls to their Cisco phones, the calls forward fine to their Avaya
> softphone & they are able to call Cisco phones from their Avaya softphone
> fine.  We don’t have any problem calling between sites by dialing extension
> numbers.****
>
> ** **
>
> The problem that we are having is that if an agent has their Cisco phone
> forwarded to their Avaya extension, and someone tries to transfer a call
> from one Cisco phone( phone A ) to another ( phone B )that is forwarded,
> the call fails.  If we un forward phone B, then we are able to transfer
> calls just fine.****
>
> ** **
>
> Does anyone know where we should look to enable call forwarding to a
> device that is call forwarded?  There must be a setting in CM somewhere
> that is preventing this.****
>
> ** **
>
> Any help would be appreciated! ****
>
> ** **
>
> Thanks
> John Bantz
>
> ****
>
> ** **
>
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