[cisco-voip] Transferring calls to a phone that is call forwarded

[Peter Slow]

more information on what happens and -how- the call fails is required.

What does the user hear/see/experience? what does the called or
forwarded-to phone do or see? does it ring and then fail when answered?
Tell us what actually happens =)

-Peter

On Fri, Jan 6, 2012 at 2:28 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> just a guess but I'm guessing that the phone A does not have access in the
> CSS to call the avaya extensions.  or it's a codec issue?
>
> Scott
>
> On Fri, Jan 6, 2012 at 11:06 AM, Bantz John F <BantzJohnF at johndeere.com>wrote:
>
>> Hello group,****
>>
>> ** **
>>
>> We are having a problem when attempting to transfer calls to a phone that
>> is call forwarded.  Here is some more detail.****
>>
>> ** **
>>
>> We have a location that is a part of our main cluster, everyone has Cisco
>> phones on their desks.  We have a small subset of the users at this
>> location that are also call center agents.  For this we give them
>> extensions off of an Avaya switch in another location and have them use IP
>> Agent (Avaya’s call center softphone) to get ACD calls.  We also connect
>> the Cisco cluster and the Avaya system with an H.323 trunk and have the
>> applicable programming on each side so we can 4 or 5 digit dial between
>> sites.****
>>
>> ** **
>>
>> Some of our call center agents call forward their Cisco extension to
>> their Avaya number for several reasons - call recording & so they only have
>> one telephony device to manage (the softphone).  When these agents get
>> direct calls to their Cisco phones, the calls forward fine to their Avaya
>> softphone & they are able to call Cisco phones from their Avaya softphone
>> fine.  We don’t have any problem calling between sites by dialing extension
>> numbers.****
>>
>> ** **
>>
>> The problem that we are having is that if an agent has their Cisco phone
>> forwarded to their Avaya extension, and someone tries to transfer a call
>> from one Cisco phone( phone A ) to another ( phone B )that is forwarded,
>> the call fails.  If we un forward phone B, then we are able to transfer
>> calls just fine.****
>>
>> ** **
>>
>> Does anyone know where we should look to enable call forwarding to a
>> device that is call forwarded?  There must be a setting in CM somewhere
>> that is preventing this.****
>>
>> ** **
>>
>> Any help would be appreciated! ****
>>
>> ** **
>>
>> Thanks
>> John Bantz
>>
>> ****
>>
>> ** **
>>
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>>
>>
>
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