[cisco-voip] Voicemail problem

[Anthony Holloway]

Sean,

There's only four steps required for you to send callers to voicemail when
no agents are logged in.


   1. Get Reporting Statistics
      1. This step gets the number of Agent logged in to a specific CSQ.
       You can hard code the CSQ name in quotes (E.g., "Sales_CSQ")
but will need
      an Integer variable for storing the results (E.g., AgentsLoggedIn)
   2. If
      1. This step checks a condition which you specify, and depending on
      the outcome, will take either the True or False branch.  If the condition
      you care about it is "no one logged in", then you would write
the condition
      like this: AgentsLoggedIn < 1.  Then, inside of the True branch, you put
      the next step.  You can leave the False branch empty.
   3. Call Redirect
      1. This step redirects or transfers the caller to another number.  In
      your case you would redirect to the voicemail pilot number (I don't know
      your's), and then reset the Called Address to the mailbox number
(This can
      be hard coded E.g., "12345", but again, I don't know the mailbox you want
      to send people to).
   4. End
      1. This step goes inside of the Call Redirect's Successful branch,
      and simply ends the script once the caller has been sent to voicemail.

Where you place these three steps is based on business logic, and no one
but you and your company can decide that.  For example, I see a check for
logged in agents after the call is queued.  That could also easily happen
prior to the Select Resource Step, but then it wouldn't increment the Calls
Presented metric for that CSQ.  That may have been a business decision.

And I can also see that you are storing the --Triggering Contact-- in a
variable called ContactActive, so don't forget to switch you Contact to
that variable in the Get Reporting Statistics and Call Redirect steps.

Anthony Holloway

On Fri, Jan 20, 2012 at 12:13 PM, Sean Knight <sean at pubsvs.com> wrote:

> ** **
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> Have UCCX 7.0 and want the calls to go to VM when no one is logged in and
> it forwards to the redirect right now when  no one is logged in.  Can any
> one advise?****
>
> ****
>
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