[cisco-voip] UCCX to dial lists

[Matthew Saskin]

UCCX does support an outbound dialer - are you looking to have outbound
calls directed to an IVR or an Agent?

If to an agent, the dialer is a preview dialer, meaning agents will be
presented with the contact details before the call is placed - they may in
turn be connected to an answering machine, etc.

If to an IVR, the dialer will connect answered calls to the IVR script.


On Wed, Jan 25, 2012 at 2:30 PM, Tim <bcchimp at gmail.com> wrote:

> Hi All,
>
> Anyone know if it's possible to use UCCX to dial down a list of cell phone
> numbers and continue down the list until someone picks up?  Just trying to
> figure out the limitations of UCCX and if anything like this is easy to do?
>
> Thanks,
> Tim
>
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