[cisco-voip] UCCX to dial lists

[Wes Sisk]

Your complete use case is not clear but caution appears warranted.

you might be careful of going down this route.  there are many regulations for autodialers.  Some regulations  for autodialers include reliability, hours to dial, avoiding calling cell phones or do not call lists, avoiding harassment, confirmation of intended recipient, and time to connect to live agent.

To a phone user, and especially a cell phone owner, receiving an unsolicited phone call is unpleasant.
To the entity initiating the calls regulatory fines resulting from improper implementations can be unpleasant. 

/wes

On Jan 25, 2012, at 3:31 PM, Tim wrote:

Would anyone out there happen to have an example of how this would work?  Never even began to do something similar to this.
 
Thanks,
Tim
 
From: Matthew Saskin [mailto:msaskin at gmail.com] 
Sent: Wednesday, January 25, 2012 2:53 PM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists
 
Wouldn't be too hard to accomplish with a UCCX script.  Accept the inbound contact, place them on hold, use an external data source (XML file, database, whatever) to pull a list of numbers, iterate through those numbers and call out until someone answers, join the call legs together.

For the outbound calls, you may need a bit of intelligence (eg; prompt that says "Press 1 to accept this call") to determine a human has picked up, and then bridge the calls together.

I believe you'll also need to modify the CUCM service parameter to allow trunk-to-trunk transfers, otherwise the call will get disconnected once UCCX is out of the picture.

Matthew Saskin
msaskin at gmail.com
203-253-9571



On Wed, Jan 25, 2012 at 2:49 PM, Tim <bcchimp at gmail.com> wrote:
Hi Matthew,
 
I'm more or less looking to have someone dial in a number for external the system.  An IVR kicks off that would then call every phone in a list and connect the external call to whoever picks up on the list.  The list would consist of all mobile numbers.  So basically what I'm looking to do is have an external call connect to another external call depending on who answers.
 
I think it's out of the limitations for UCCX, but wanted to check.
 
Thanks,
Tim
 
From: Matthew Saskin [mailto:msaskin at gmail.com] 
Sent: Wednesday, January 25, 2012 2:39 PM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists
 
UCCX does support an outbound dialer - are you looking to have outbound calls directed to an IVR or an Agent?

If to an agent, the dialer is a preview dialer, meaning agents will be presented with the contact details before the call is placed - they may in turn be connected to an answering machine, etc.

If to an IVR, the dialer will connect answered calls to the IVR script.

On Wed, Jan 25, 2012 at 2:30 PM, Tim <bcchimp at gmail.com> wrote:
Hi All,

Anyone know if it's possible to use UCCX to dial down a list of cell phone
numbers and continue down the list until someone picks up?  Just trying to
figure out the limitations of UCCX and if anything like this is easy to do?

Thanks,
Tim

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