[cisco-voip] UCCX to dial lists

[Tim]

Hi Wes,

 

Thanks for the info.  This is sort of an auto-dialer, but it's for a list of
pre-determined numbers for on-call personnel within my organization.  

 

Sorry for not being clear.  Not looking to spam people in any way. :-)

 

Thanks,

Tim

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, January 25, 2012 4:01 PM
To: Tim
Cc: 'Matthew Saskin'; 'cisco-voip VOIP'
Subject: Re: [cisco-voip] UCCX to dial lists

 

Your complete use case is not clear but caution appears warranted.

 

you might be careful of going down this route.  there are many regulations
for autodialers.  Some regulations  for autodialers include reliability,
hours to dial, avoiding calling cell phones or do not call lists, avoiding
harassment, confirmation of intended recipient, and time to connect to live
agent.

 

To a phone user, and especially a cell phone owner, receiving an unsolicited
phone call is unpleasant.

To the entity initiating the calls regulatory fines resulting from improper
implementations can be unpleasant. 

 

/wes

 

On Jan 25, 2012, at 3:31 PM, Tim wrote:





Would anyone out there happen to have an example of how this would work?
Never even began to do something similar to this.

 

Thanks,

Tim

 

From: Matthew Saskin [mailto:msaskin at gmail.com] 
Sent: Wednesday, January 25, 2012 2:53 PM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists

 

Wouldn't be too hard to accomplish with a UCCX script.  Accept the inbound
contact, place them on hold, use an external data source (XML file,
database, whatever) to pull a list of numbers, iterate through those numbers
and call out until someone answers, join the call legs together.

For the outbound calls, you may need a bit of intelligence (eg; prompt that
says "Press 1 to accept this call") to determine a human has picked up, and
then bridge the calls together.

I believe you'll also need to modify the CUCM service parameter to allow
trunk-to-trunk transfers, otherwise the call will get disconnected once UCCX
is out of the picture.

Matthew Saskin
msaskin at gmail.com
203-253-9571





On Wed, Jan 25, 2012 at 2:49 PM, Tim <bcchimp at gmail.com> wrote:

Hi Matthew,

 

I'm more or less looking to have someone dial in a number for external the
system.  An IVR kicks off that would then call every phone in a list and
connect the external call to whoever picks up on the list.  The list would
consist of all mobile numbers.  So basically what I'm looking to do is have
an external call connect to another external call depending on who answers.

 

I think it's out of the limitations for UCCX, but wanted to check.

 

Thanks,

Tim

 

From: Matthew Saskin [mailto:msaskin at gmail.com] 
Sent: Wednesday, January 25, 2012 2:39 PM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists

 

UCCX does support an outbound dialer - are you looking to have outbound
calls directed to an IVR or an Agent?

If to an agent, the dialer is a preview dialer, meaning agents will be
presented with the contact details before the call is placed - they may in
turn be connected to an answering machine, etc.

If to an IVR, the dialer will connect answered calls to the IVR script.



On Wed, Jan 25, 2012 at 2:30 PM, Tim <bcchimp at gmail.com> wrote:

Hi All,

Anyone know if it's possible to use UCCX to dial down a list of cell phone
numbers and continue down the list until someone picks up?  Just trying to
figure out the limitations of UCCX and if anything like this is easy to do?

Thanks,
Tim

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