[cisco-voip] UCCX to dial lists

[Tim]

Hi Anthony,

 

You're the man!  The part I was stumped on was "Call Consult Transfer."  Cool feature.

 

Thanks Again,

Tim

 

From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Thursday, January 26, 2012 11:32 AM
To: Tim
Cc: Matthew Saskin; cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists

 

See if this gets you started.  If you wanted to play a confirmation to the callee, then you need to place more than one call.  This solution uses a timer, like mobile connect, to stop trying a number before voice mail picks up.

Pseudo code:

variables:

Prompt confirm_begin = p[confirm_begin]

String[] on_call_numbers = new String[] {"6125551212", "6125551313", "6125551414"}
Iterator on_call_number_iterator = new Iterator()
String current_number = ""
int ring_timer = 6


script:

start
accept
explicit confirmation (confirm_begin)

yes

set on_call_number_iterator = on_call_numbers.iterator
label get_next_number
if (on_call_number_iterator.hasNext())

true

set current_number = on_call_iterator.next()
call consult transfer (current_number, timeout = ring_timer)

connected

end

timeout
invalid
unsuccessful

goto get_next_number

false

terminate
end

no

terminate
end


-Anthony

On Wed, Jan 25, 2012 at 2:31 PM, Tim <bcchimp at gmail.com> wrote:

Would anyone out there happen to have an example of how this would work?  Never even began to do something similar to this.

 

Thanks,

Tim

 

From: Matthew Saskin [mailto:msaskin at gmail.com] 
Sent: Wednesday, January 25, 2012 2:53 PM


To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists

 

Wouldn't be too hard to accomplish with a UCCX script.  Accept the inbound contact, place them on hold, use an external data source (XML file, database, whatever) to pull a list of numbers, iterate through those numbers and call out until someone answers, join the call legs together.

For the outbound calls, you may need a bit of intelligence (eg; prompt that says "Press 1 to accept this call") to determine a human has picked up, and then bridge the calls together.

I believe you'll also need to modify the CUCM service parameter to allow trunk-to-trunk transfers, otherwise the call will get disconnected once UCCX is out of the picture.

Matthew Saskin
msaskin at gmail.com
203-253-9571



On Wed, Jan 25, 2012 at 2:49 PM, Tim <bcchimp at gmail.com> wrote:

Hi Matthew,

 

I'm more or less looking to have someone dial in a number for external the system.  An IVR kicks off that would then call every phone in a list and connect the external call to whoever picks up on the list.  The list would consist of all mobile numbers.  So basically what I'm looking to do is have an external call connect to another external call depending on who answers.

 

I think it's out of the limitations for UCCX, but wanted to check.

 

Thanks,

Tim

 

From: Matthew Saskin [mailto:msaskin at gmail.com] 
Sent: Wednesday, January 25, 2012 2:39 PM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] UCCX to dial lists

 

UCCX does support an outbound dialer - are you looking to have outbound calls directed to an IVR or an Agent?

If to an agent, the dialer is a preview dialer, meaning agents will be presented with the contact details before the call is placed - they may in turn be connected to an answering machine, etc.

If to an IVR, the dialer will connect answered calls to the IVR script.



On Wed, Jan 25, 2012 at 2:30 PM, Tim <bcchimp at gmail.com> wrote:

Hi All,

Anyone know if it's possible to use UCCX to dial down a list of cell phone
numbers and continue down the list until someone picks up?  Just trying to
figure out the limitations of UCCX and if anything like this is easy to do?

Thanks,
Tim

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

 

 


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120126/589577ae/attachment.html>