[cisco-voip] UCCX to dial lists

[Anthony Holloway]

Nice.  Glad you got something put together.

Yeah CCT is awesome, especially when you consider the ability to outpulse
DTMF before completing the transfer.  You can do anything from transmit
data to the answering device, or preselect menu options prior to completing
the transfer.  This is basically how Unity Connection does the cross server
sign in and cross server transfer.

Take care.

-Anthony

On Thu, Jan 26, 2012 at 12:43 PM, Tim <bcchimp at gmail.com> wrote:

> Hi Anthony,****
>
> ** **
>
> You're the man!  The part I was stumped on was "Call Consult Transfer."
> Cool feature.****
>
> ** **
>
> Thanks Again,****
>
> Tim****
>
> ** **
>
> *From:* avholloway at gmail.com [mailto:avholloway at gmail.com] *On Behalf Of *Anthony
> Holloway
> *Sent:* Thursday, January 26, 2012 11:32 AM
> *To:* Tim
> *Cc:* Matthew Saskin; cisco-voip VOIP
>
> *Subject:* Re: [cisco-voip] UCCX to dial lists****
>
> ** **
>
> See if this gets you started.  If you wanted to play a confirmation to the
> callee, then you need to place more than one call.  This solution uses a
> timer, like mobile connect, to stop trying a number before voice mail picks
> up.
>
> Pseudo code:
>
> variables:****
>
> Prompt confirm_begin = p[confirm_begin]****
>
> String[] on_call_numbers = new String[] {"6125551212", "6125551313", "
> 6125551414"}
> Iterator on_call_number_iterator = new Iterator()
> String current_number = ""
> int ring_timer = 6****
>
>
> script:****
>
> start
> accept
> explicit confirmation (confirm_begin)****
>
> yes****
>
> set on_call_number_iterator = on_call_numbers.iterator
> label get_next_number
> if (on_call_number_iterator.hasNext())****
>
> true****
>
> set current_number = on_call_iterator.next()
> call consult transfer (current_number, timeout = ring_timer)****
>
> connected****
>
> end****
>
> timeout
> invalid
> unsuccessful****
>
> goto get_next_number****
>
> false****
>
> terminate
> end****
>
> no****
>
> terminate
> end****
>
>
> -Anthony****
>
> On Wed, Jan 25, 2012 at 2:31 PM, Tim <bcchimp at gmail.com> wrote:****
>
> Would anyone out there happen to have an example of how this would work?
> Never even began to do something similar to this.****
>
>  ****
>
> Thanks,****
>
> Tim****
>
>  ****
>
> *From:* Matthew Saskin [mailto:msaskin at gmail.com]
> *Sent:* Wednesday, January 25, 2012 2:53 PM****
>
>
> *To:* Tim
> *Cc:* cisco-voip VOIP
> *Subject:* Re: [cisco-voip] UCCX to dial lists****
>
>  ****
>
> Wouldn't be too hard to accomplish with a UCCX script.  Accept the inbound
> contact, place them on hold, use an external data source (XML file,
> database, whatever) to pull a list of numbers, iterate through those
> numbers and call out until someone answers, join the call legs together.
>
> For the outbound calls, you may need a bit of intelligence (eg; prompt
> that says "Press 1 to accept this call") to determine a human has picked
> up, and then bridge the calls together.
>
> I believe you'll also need to modify the CUCM service parameter to allow
> trunk-to-trunk transfers, otherwise the call will get disconnected once
> UCCX is out of the picture.
>
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571
>
> ****
>
> On Wed, Jan 25, 2012 at 2:49 PM, Tim <bcchimp at gmail.com> wrote:****
>
> Hi Matthew,****
>
>  ****
>
> I'm more or less looking to have someone dial in a number for external the
> system.  An IVR kicks off that would then call every phone in a list and
> connect the external call to whoever picks up on the list.  The list would
> consist of all mobile numbers.  So basically what I'm looking to do is have
> an external call connect to another external call depending on who answers.
> ****
>
>  ****
>
> I think it's out of the limitations for UCCX, but wanted to check.****
>
>  ****
>
> Thanks,****
>
> Tim****
>
>  ****
>
> *From:* Matthew Saskin [mailto:msaskin at gmail.com]
> *Sent:* Wednesday, January 25, 2012 2:39 PM
> *To:* Tim
> *Cc:* cisco-voip VOIP
> *Subject:* Re: [cisco-voip] UCCX to dial lists****
>
>  ****
>
> UCCX does support an outbound dialer - are you looking to have outbound
> calls directed to an IVR or an Agent?
>
> If to an agent, the dialer is a preview dialer, meaning agents will be
> presented with the contact details before the call is placed - they may in
> turn be connected to an answering machine, etc.
>
> If to an IVR, the dialer will connect answered calls to the IVR script.
>
> ****
>
> On Wed, Jan 25, 2012 at 2:30 PM, Tim <bcchimp at gmail.com> wrote:****
>
> Hi All,
>
> Anyone know if it's possible to use UCCX to dial down a list of cell phone
> numbers and continue down the list until someone picks up?  Just trying to
> figure out the limitations of UCCX and if anything like this is easy to do?
>
> Thanks,
> Tim
>
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> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
>  ****
>
>  ****
>
>
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> ** **
>
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