[cisco-voip] CUPC license upload error on CUCM running in VM

[Khemani, Haresh]

Has anyone experienced License File Format Error when uploading CUPC license (L-CUPC-UWL-PAK) on CUCM 8.5 running in VM? When registering the license it didn't prompt for License MAC and initially I thought I forgot to click on VM checkbox but even the second license file I received from Licensing for VM doesn't have the LicMac tag and begins with UPC instead of CCM.

I found a post online http://debuggingvoip.blogspot.com/2011/09/error-license-file-format-error.html but nothing on Cisco support forums or bug tool kit to convince Cisco TAC/Licensing.

Cisco Licensing is giving me a run around and referred the case to CUCM TAC but they want to delete all existing CCM license files, reboot the server and upload the existing license files. I am sceptical about this so just wondering if anyone else has had this issue.

Regards,

________________________________________________

Haresh Khemani
Voice and Network Analyst | Information Services
Canada Pension Plan Investment Board


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