[cisco-voip] Automatic response - CUCM 8

[Priebe, Justin D.]

This is how we intercept calls and send them to Unity to play a recording and then transfer them back to the phone/user:

We create a translation pattern to intercept the DID and we pre-dot the last four digits to send it to a fake DN that you will have to create.

Example:

Translation Pattern
XXXXXX.XXXX
Prefix outgoing calls with YYY

Create Directory number YYYXXXX

Make sure you send all calls to VM for this new DN.

Create a new CSS for this DN and have this new CSS associated with your VM pilot partition.

Create a new Partition for this DN that is associated with the Trunk CSS of that location.

In Unity create a Call handler to intercept the new directory number you have created YYYXXXX.

Under greetings in the call handler you created change what caller hears to "My Personal Recording"

In the after Greetings section select user with Mailbox and make sure you select attempt transfer so it will route the call back to the user after it plays the personal greeting.

If the user does not have a mailbox then you can configure the after greeting to select another call handler that will transfer the call back to the originating number after the personal greeting is played. Of course you will have to create another call handler to transfer the call back to the originating DN.

Then you have to save your recorded greeting under the recording section.

If you hear "Wait while I transfer Your Call" prompt after the personal greeting is played. That means you will need to edit the transfer rules under the specific user. There is a check box under the transfer rules that you will need to uncheck and then the call will ring the user immediately after the personal greeting is played.





-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Isamar Maia
Sent: Monday, January 30, 2012 12:10 PM
To: Roger Wiklund
Cc: Cisco VOIP
Subject: Re: [cisco-voip] Automatic response - CUCM 8

Okey Dokey.

I have seen that doc already. The only doubt is how to route a inbound
call thru a specific DID, attaching to
that specific announcement.

I am not really desperated but any tip is welcome.


Isamar

2012/1/30 Roger Wiklund <roger.wiklund at gmail.com>:
> You can upload a customized announcement.
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmcfg/b04announce.pdf
>
> I would not recommend this setup to get a prompt played, but if you
> are desperate I guess there is some way of doing it.
>
> /Roger
>
> On Mon, Jan 30, 2012 at 3:18 PM, Bill Riley <bill at hitechconnection.net> wrote:
>> Is that even supported? Won't it get overwritten during any upgrades?
>>
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Roger Wiklund
>> Sent: Monday, January 30, 2012 8:15 AM
>> To: Isamar Maia
>> Cc: Cisco VOIP
>> Subject: Re: [cisco-voip] Automatic response - CUCM 8
>>
>>> It's possible but very limited, you would have to for example send the
>>> call to a translation-pattern with block this pattern, with reason
>>> "precedence level exceeded" and then replace:
>>>
>>> MLPP-PALA_00119 Precedence access limitation has prevented the
>>> completion of your call. Please hang up and try again. This is a
>>> recording
>>>
>>> with your custom recording. But this will be global. I guess if you
>>
>> Sorry I think that's the wrong announcement, not 100% sure which one it is
>> but you get the idea.
>>
>> /Roger
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>



-- 
Isamar Maia
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