[cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1

[Jason Aarons (AM)]

It broke again, real culprit seems to be a Translation Pattern conflict with 4xxx. Will revisit again later today.

Sent from my Android phone using TouchDown (www.nitrodesk.com)

-----Original Message-----
From: Gurpreet Singh Kukreja [tycoononway1987 at gmail.com]
Received: Monday, 09 Jul 2012, 8:03pm
To: Jason Aarons (AM) [jason.aarons at us.didata.com]
CC: Mike [mikeeo at msn.com]; cisco-voip [cisco-voip at puck.nether.net]
Subject: Re: [cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1

Hi Jason,

Good to know.

But it's the CTI Port's CSS needed to redirect the Call to the extension 4001. Once the call is answered in CCX, it's connected on the CTI Port and since you're able to hear the prompts, the call was connected but the CTI port was not able to redirect the call somehow.

You'd only need a CSS on CTI Route Point to blind transfer the call to the CTI port. Must be glitch in the system.


Glad it's working for you.


- Gurpreet

On Mon, Jul 9, 2012 at 7:24 PM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
The CTI Route Point had a <none> CSS and the 4001 was in <none>. Once I set a a dummy CSS on the CTI Route Point (it shouldn’t have needed) the 4001 phone rang. I then put the CTI Route Point CSS back to none, working.

Go figure. I’m guessing CCM database needed a kick.

I guess it’s why we don’t see much7.0(1) anymore…..

From: Mike [mailto:mikeeo at msn.com<mailto:mikeeo at msn.com>]
Sent: Monday, July 09, 2012 6:45 PM
To: Jason Aarons (AM); 'cisco-voip'
Subject: RE: [cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1


Sounds like a CTI CSS issue. I’ve run into problems where the CTI route point can’t see the dialed number do to a partition/CSS issue.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Jason Aarons (AM)
Sent: Monday, July 09, 2012 6:29 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: [cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1

Attached screen shot and MIVR log file, I’m not spotting the problem. Does it even try to transfer to 1 based on MIVR log?

Dialed CTI Route Point 2410, hear my prompt in the menu, select option 1, call redirect to 4001 and hear “Please try again”.  The 7965 is 4001 in the none partition, so it should not be a CSS issue.  The CTI Port has access to Transcoder as 4001 is across WAN/G729, and UCCX is G.711 ulaw.  I can manually dial 4001.


itevomcid

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