[cisco-voip] CUCM 8.6 licenses disappear on reboot

Tue Jul 10 11:52:12 EDT 2012

I think Ryan's initial point, however, was not related so much to the upgrade process and when to upgrade as it was why upgrade to the base level code when a service pack was available. 

If a service pack is available at the time of project commencement and I am able to fully test the service pack, then that's what I would do. However, sometimes, a service pack comes out after the project has started and testing is underway. At that time I may be out of sync with the latest service pack. 

Just my two cents. 

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Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
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----- Original Message -----
From: "Jonathan Charles" <jonvoip at gmail.com> 
To: "James Buchanan" <jbuchanan at presidio.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Tuesday, July 10, 2012 11:48:39 AM 
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot 

The big question is how much do you want to beta test for Cisco? 

I tell customers that if their network is working fine, and there aren't security notices out on your IOS, and they aren't upgrading to get new features, leave their systems alone. 

I assume everyone else is doing the same thing... 

Jonathan 

On Tue, Jul 10, 2012 at 10:34 AM, Buchanan, James < jbuchanan at presidio.com > wrote: 

Speaking from the channel side, I certainly don't take that position. That said, when a new major release comes out (like 9.0), I exercise caution and make sure to read the release notes closely as well as the SRND. With a minor release and a service release, there generally is a reason for it, such as SU1, so in a situation like this one that's been described, I would go straight to SU1, still having read the release notes. A lot of this comes back to experience, and lists like this help all of us share our experiences and go forth better informed. 

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions 
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com 
D: 615-866-5729 | F: 615-866-5781 www.presidio.com 

-----Original Message----- 
From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Jason Gurtz 
Sent: Tuesday, July 10, 2012 10:26 AM 
To: Ryan Ratliff 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot 

> I'm curious why each of you would do an upgrade to 8.6(2) base when 
> SU1 is out there on cisco.com ? You still have to order the 8.6(2) 
> upgrade via PUT to get the license but there's no reason to do the 
> 2-step 
upgrade 
> when SU1 is the desired destination (or should be). 

I can't speak for any others of course but I can say that our reseller is staunchly against upgrading...period. The only time they will recommend an upgrade is when we are actively experiencing a known bug and there is no workaround. This goes for Cisco VOIP as well as more traditional IOS/ASAOS devices. There seems to be a perception and intense fear of "spaghetti code" type issues. e.g. fix this; break that, general likelihood of regressions, etc... With all the bugs and warts experienced I'm not sure I would say the fear is unfounded! With no Linux CLI access to actually fix anything, the fear increases. 

Internally, we are not allowed to do anything unless recommended/approved by our reseller. 

It would be great if Cisco could (broadly) inform the channel 
(VARs/Resellers/Etc...) about the benefits of keeping software up-to-date vs. the "Mainframe Mentality." Also, best practices WRT testing/QA for bugs before roll-out... 

Again, that's our situation, hoping it's not a widespread one. 

~JasonG 

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