[cisco-voip] Upgrade from UCCX 7.0(1)SR5 to UCCX 8.5.1.11002-22

[Jonathan Charles]

OK, so that was unpleasant... I went back to UCCX 7.0(1)SR5 and checked the
AXL provider and it was using a weird account; also the existing (old)
appadmin was only listing a user I wasn't aware of...

I fixed these two, re-ran PUT, rebuilt UCCX 8.5.1SU2  and the restore
worked fine...

On Tue, Jul 10, 2012 at 8:01 AM, Buchanan, James <jbuchanan at presidio.com>wrote:

> My experience in this migration is that phase 2 required the use of the
> username and password configured in UCCX as an administrator. If for some
> reason it cannot talk to UCM due to either a version incompatibility or
> other issue, it won't let you login.
>
> James Buchanan| UC Technology Manager | Presidio South |
> Presidio Networked Solutions
> 12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com
> D: 615-866-5729 | F:615-866-5781  www.presidio.com
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan LaFountain
> (rlafount)
> Sent: Tuesday, July 10, 2012 7:55 AM
> To: Jonathan Charles; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Upgrade from UCCX 7.0(1)SR5 to UCCX
> 8.5.1.11002-22
>
> Hi Jonathan,
>
> Unfortunately, I don't think there is a way to verify that Phase II has
> been completed from the CLI. You can look at the MCVD logs to see if the
> import is still running, but I would troubleshoot why you can't login first.
>
> Phase I of the import should've configured UCCX to use the same AXL
> provider as was in your 7.x cluster. The AppAdmin administrator should've
> been the same too. After Phase I was done, the Application User you
> specified during the install is no longer authorized to login to AppAdmin.
>
> So, it could be the following:
>
> 1. UCCX can't contact the AXL provider server.
>
> 2. UCCX can't authenticate using the AXL provider user. I think it is this
> because of the error message you're getting.
>
> 3. UCCX can't authenticate the AppAdmin administrator specified.
>
> If you attempt to login, and pull the MADM logs 'file list activelog
> /uccx/log/MADM' LIB_AXL is enabled in these by default, so you should be
> able to see what is happening between UCCX and CUCM.
>
> If the authentication of the AXL provider user is actually failing, it
> means that the password is incorrect for the AXL provider, the Application
> User is missing in CUCM or the user doesn't have AXL API rights. The logs
> should show you what username UCCX is attempting to use for the AXL
> provider, but the password will be hidden.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M ­ F 9:00am ­ 5:00pm
>
>
>
>
> On 7/10/12 7:02 AM, "Jonathan Charles" <jonvoip at gmail.com> wrote:
>
> >
> >
> >
> >After importing the data, and phase 1 completes, the 8.5.1 server logs
> >you off the setup and sends you to appadmin where you are supposed to
> >login and monitor the remainder of the restore using a pre-upgrade
> >username and password; however, you cannot login  any more using any
> >appadmin account.
> >
> >
> >in fact, it appears all of the accounts disappear... the clean install
> >appadmin account and the old appadmin accounts from the backup:
> >
> >
> >admin:show uccx appadmin administrators  Command successful.
> >admin:
> >
> >
> >
> >It also says to not reboot until the restore is complete... we are
> >going on 10 hours now, with no signs of life from this thing...
> >
> >
> >
> >
> >How can you monitor if the restore is working without being able to
> >login to appadmin?
> >
> >
> >Creating new accounts via the command line also has no effect:
> >
> >
> >
> >admin:set uccx appadmin administrator crsadmin Successfully set user as
> >AppAdmin Administrator  Command successful.
> >admin:
> >
> >
> >
> >And all attempts to login to appadmin get this error:
> >
> >
> >AXL Authentication failed.Please try again.
> >
> >
> >
> >
> >
> >I have confirmed the axl provider is the live CCM.
> >
> >
> >admin:show uccx provider ip axl
> > Cisco Unified Communications Manager IP is 10.10.33.8
> >
> >
> > Command successful.
> >admin:
> >
> >
> >
> >What else can I check before calling TAC?
> >
> >
> >
> >
> >
> >
> >Jonathan
>
>
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