[cisco-voip] A Phone call generates an email response based on users outlook calendar

Thu Jul 12 19:29:32 EDT 2012

I think in certain situations it can be a useful tool.  Some verticals that come to mind would be in the financial and real estate games.  But even then only under certain circumstances such as having permission or a certain database of users of whom a very high touch is expected and required but as for your average day to day situation I would have to agree with Mike.  It would be annoying.

Regards,

Travis L. Dennis

Enterprise Solutions Architect

DataSource Technical Consulting

(770)490-3313 Main

(925)380-8851 Fax

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Norton, Mike
Sent: Thursday, July 12, 2012 6:44 PM
To: Gregory Wenzel; 'Erick'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar

Am I the only one who finds people’s obsession with returning missed calls to be annoying and pretentious? If I don’t leave you a voicemail, it means I don’t need you to call/email me back!

Having the return contact be automated sounds even more annoying. First rule of automated contact – you need permission first!

-mn

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
Sent: July-12-12 1:32 PM
To: 'Erick'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar

If my client ever gets in gear and can have access to that exec’s email I will share my findings with the group. 

From: Erick [mailto:ewellnitzvoip at gmail.com] 
Sent: Thursday, July 12, 2012 12:05 PM
To: Gregory Wenzel
Cc: Ryan Ratliff; Jason Aarons (AM); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar

I'm interested to see what you find out.  This would be a really cool thing to impress the execs.

On Jul 12, 2012, at 9:00 AM, Gregory Wenzel <gwenzel at conres.com> wrote:

I never thought that their assistant could have seen the missed email. I’m seeing them today. Will ask about the email.

Many thanks RyanJ

Greg

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, July 12, 2012 9:57 AM
To: Jason Aarons (AM)
Cc: Gregory Wenzel; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar

I'd guess the desire is to email responses back to customers when you miss their calls.

Was the email from a person or system-generated?  The first thing that popped into my mind was an admin seeing the missed call and shooting an email off to the client.  If it's system generated the email headers may provide a clue as to what generated it.

-Ryan

On Jul 12, 2012, at 9:42 AM, Jason Aarons (AM) wrote:

What is the desired goal? To hide your calling party number/name so they don’t know whom is calling?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
Sent: Thursday, July 12, 2012 7:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] A Phone call generates an email response based on users outlook calendar

I am certain this is a UCCX/UCCE product but the client that was called has hundreds of users.

My clients made a phone call to another client separate systems. My client has CUCM8.x far end client hasunknown system. Client calls other client of his, phone rings and doesn’t go to vm because he hangs up. Then a few minutes later my client  was the caller receives an email that says " Thank you for calling but Mr. Smith is in a meeting right now “Please call back" I am pretty sure the client that my client called knows his calling number. What can do that? I know the answer is UCCX with a great script but is there any other way to do that?

Does Avaya, Shortel, Other systems have this feature ?

TIA

Greg

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