[cisco-voip] CUE 7.0.3 jtapi with CallManager 7.0 https on /CCMPluginsServer/CiscoJTAPIClient.exe
Jason Aarons (AM)
jason.aarons at dimensiondata.com
Mon Jul 23 13:43:34 EDT 2012
Oddly here is how I fixed it (mismatch class between spoke and hub). Nothing what I expected. The clue was some remote phones at that site weren't registering either. I had removed the class on the spoke and forgot to remove it on the hub.
HQ(config)#int Serial0/0/1:0.2 point-to-point
HQ(config-subif)#frame-rel inter
HQ(config-subif)#frame-rel interface-dlci 102
HQ(config-fr-dlci)#no auto qos voip trust
HQ(config-fr-dlci)#no class
HQ(config-fr-dlci)#no class class AutoQoS-FR-Se0/0/1:0-102
From: Jason Aarons (AM)
Sent: Monday, July 23, 2012 9:06 AM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: CUE 7.0.3 jtapi with CallManager 7.0 https on /CCMPluginsServer/CiscoJTAPIClient.exe
Not sure how I can fix this, is there a version of CUE 7x that requests the https page ? Problem seems to be CUE requests non https and CallManager beginning with 4.2 made this url https.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg11684
I get the CUE 7.0.3 web page (http://142.102.66.253/Web/iw/InitWizard.do?wizAction=INIT) I put in my CallManager, Web User, JTAPI user, etc) Then press Next and get a pop-up;
JTAPI login failed. Error while determining CCM version -1
Do you wish to proceed?
I've tried software install clean url on the CUE and that didn't' resolve the issue. Rebooted the CallManager with no luck.
I run a sniifer and see the packets hitting CallManager from CUE.
In cap file I see CUE send this;
0000 00 0c 29 b9 e8 38 00 1d 70 0a bd c0 08 00 45 00 ..)..8.. p.....E.
0010 00 c7 6a b7 40 00 3e 06 31 a7 8e 66 42 fd 8e 64 ..j.@<mailto:..j.@>.>. 1..fB..d
0020 40 0b 8b aa 00 50 23 ff 03 5f b5 2c 22 56 80 18 @....P#. ._.,"V..
0030 05 b4 87 5d 00 00 01 01 08 0a 02 01 69 f4 00 07 ...].... ....i...
0040 4f 8e 47 45 54 20 2f 43 43 4d 50 6c 75 67 69 6e O.GET /C CMPlugin
0050 73 53 65 72 76 65 72 2f 43 69 73 63 6f 4a 54 41 sServer/ CiscoJTA
0060 50 49 43 6c 69 65 6e 74 2e 65 78 65 20 48 54 54 PIClient .exe HTT
0070 50 2f 31 2e 31 0d 0a 55 73 65 72 2d 41 67 65 6e P/1.1..U ser-Agen
0080 74 3a 20 4a 61 76 61 4a 32 4d 45 20 46 6f 75 6e t: JavaJ 2ME Foun
0090 64 61 74 69 6f 6e 20 53 70 65 63 69 66 69 63 61 dation S pecifica
00a0 74 69 6f 6e 20 76 31 2e 31 0d 0a 48 6f 73 74 3a tion v1. 1..Host:
00b0 20 31 34 32 2e 31 30 30 2e 36 34 2e 31 31 0d 0a 142.100 .64.11..
00c0 43 6f 6e 6e 65 63 74 69 6f 6e 3a 20 63 6c 6f 73 Connecti on: clos
00d0 65 0d 0a 0d 0a e....
Then in CallManager response I see this 404 not found response;
0000 00 1d 70 0a bd c0 00 0c 29 b9 e8 38 08 00 45 00 ..p..... )..8..E.
0010 03 d7 6d c4 40 00 40 06 29 8a 8e 64 40 0b 8e 66 ..m. at .@<mailto:..m. at .@>. )..d at ..f<mailto:..d at ..f>
0020 42 fd 00 50 8b aa b5 2c 27 fe 23 ff 03 f2 80 18 B..P..., '.#.....
0030 05 a8 f1 a5 00 00 01 01 08 0a 00 07 4f 9a 02 01 ........ ....O...
0040 69 f4 20 69 6d 67 20 7b 20 20 20 20 20 20 20 20 i. img {
0050 20 20 20 20 20 20 20 20 64 69 73 70 6c 61 79 3a display:
0060 20 62 6c 6f 63 6b 3b 20 20 20 20 20 20 20 20 20 block;
0070 20 20 20 20 20 20 20 6d 61 72 67 69 6e 3a 20 30 m argin: 0
0080 70 78 20 30 70 78 20 32 30 70 78 20 30 70 78 3b px 0px 2 0px 0px;
0090 20 20 20 20 20 20 20 20 20 20 20 20 7d 20 20 20 }
00a0 20 20 20 20 20 20 20 20 20 23 6c 6f 67 6f 20 7b #logo {
00b0 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
00c0 6d 61 72 67 69 6e 3a 20 33 30 70 78 20 31 30 25 margin: 30px 10%
00d0 20 30 70 78 20 31 30 25 3b 20 20 20 20 20 20 20 0px 10% ;
00e0 20 20 20 20 20 7d 20 20 20 20 20 20 20 20 20 20 }
00f0 20 20 70 20 7b 20 20 20 20 20 20 20 20 20 20 20 p {
0100 20 20 20 20 20 70 61 64 64 69 6e 67 3a 20 35 70 pad ding: 5p
0110 78 20 31 35 70 78 20 35 70 78 20 31 35 70 78 3b x 15px 5 px 15px;
0120 20 20 20 20 20 20 20 20 20 20 20 20 7d 20 20 20 }
0130 20 20 20 20 20 3c 2f 73 74 79 6c 65 3e 20 20 20 </s tyle>
0140 20 3c 2f 68 65 61 64 3e 20 20 20 20 3c 62 6f 64 </head> <bod
0150 79 3e 20 20 20 20 20 20 20 20 3c 64 69 76 20 69 y> <div i
0160 64 3d 22 6c 6f 67 6f 22 3e 20 20 20 20 20 20 20 d="logo" >
0170 20 20 20 20 20 3c 69 6d 67 20 73 72 63 3d 22 2f <im g src="/
0180 63 69 73 63 6f 6c 6f 67 6f 2e 67 69 66 22 20 61 ciscolog o.gif" a
0190 6c 74 3d 22 43 69 73 63 6f 20 53 79 73 74 65 6d lt="Cisc o System
01a0 73 2c 20 49 6e 63 2e 22 20 2f 3e 20 20 20 20 20 s, Inc." />
01b0 20 20 20 3c 2f 64 69 76 3e 20 20 20 20 20 20 20 </div >
01c0 20 3c 64 69 76 20 69 64 3d 22 63 6f 6e 74 65 6e <div id ="conten
01d0 74 22 3e 20 20 20 20 20 20 20 20 20 20 20 20 3c t"> <
01e0 64 69 76 20 69 64 3d 22 63 6f 6e 74 65 6e 74 2d div id=" content-
01f0 68 65 61 64 65 72 22 3e 48 54 54 50 20 53 74 61 header"> HTTP Sta
0200 74 75 73 20 34 30 34 20 2d 20 2f 43 43 4d 50 6c tus 404 - /CCMPl
0210 75 67 69 6e 73 53 65 72 76 65 72 2f 43 69 73 63 uginsSer ver/Cisc
0220 6f 4a 54 41 50 49 43 6c 69 65 6e 74 2e 65 78 65 oJTAPICl ient.exe
0230 20 20 20 20 20 20 20 20 20 20 20 20 3c 2f 64 69 </di
0240 76 3e 20 20 20 20 20 20 20 20 20 20 20 20 3c 70 v> <p
0250 3e 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 >
0260 20 3c 62 3e 20 20 20 20 20 20 20 20 20 20 20 20 <b>
0270 20 20 20 20 20 20 20 20 74 79 70 65 3a 20 20 20 type:
0280 20 20 20 20 20 20 20 20 20 20 20 20 3c 2f 62 3e </b>
0290 20 53 74 61 74 75 73 20 72 65 70 6f 72 74 20 20 Status report
02a0 20 20 20 20 20 20 20 20 20 20 3c 2f 70 3e 20 20 </p>
02b0 20 20 20 20 20 20 20 20 20 20 3c 70 3e 20 20 20 <p>
02c0 20 20 20 20 20 20 20 20 20 20 20 20 20 3c 62 3e <b>
02d0 6d 65 73 73 61 67 65 3a 20 20 20 20 20 20 20 20 message:
02e0 20 20 20 20 20 20 20 3c 2f 62 3e 20 2f 43 43 4d < /b> /CCM
02f0 50 6c 75 67 69 6e 73 53 65 72 76 65 72 2f 43 69 PluginsS erver/Ci
0300 73 63 6f 4a 54 41 50 49 43 6c 69 65 6e 74 2e 65 scoJTAPI Client.e
0310 78 65 20 20 20 20 20 20 20 20 20 20 20 20 3c 2f xe </
0320 70 3e 20 20 20 20 20 20 20 20 20 20 20 20 3c 70 p> <p
0330 3e 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 >
0340 20 3c 62 3e 64 65 73 63 72 69 70 74 69 6f 6e 3a <b>desc ription:
0350 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 3c <
0360 2f 62 3e 20 54 68 65 20 72 65 71 75 65 73 74 65 /b> The requeste
0370 64 20 72 65 73 6f 75 72 63 65 20 28 2f 43 43 4d d resour ce (/CCM
0380 50 6c 75 67 69 6e 73 53 65 72 76 65 72 2f 43 69 PluginsS erver/Ci
0390 73 63 6f 4a 54 41 50 49 43 6c 69 65 6e 74 2e 65 scoJTAPI Client.e
03a0 78 65 29 20 69 73 20 6e 6f 74 20 61 76 61 69 6c xe) is n ot avail
03b0 61 62 6c 65 2e 20 20 20 20 20 20 20 20 20 20 20 able.
03c0 20 3c 2f 70 3e 20 20 20 20 20 20 20 20 3c 2f 64 </p> </d
03d0 69 76 3e 20 20 20 20 3c 2f 62 6f 64 79 3e 3c 2f iv> < /body></
03e0 68 74 6d 6c 3e html>
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