[cisco-voip] UCCX ver. 7.0(1)

[Collopy, Alan]

Hello,

        We have an agent that is showing as "on an outbound call", however the agent is not on a call.  She logged out, we even reset her PC and phone, and it still shows she is on an outbound call.  Is here a way to clear this, or reset her in IPCC?

Thank you,
Alan M. Collopy
Network Administrator
Cambridge Trust Company
10 Fawcett St. 6th Floor
Cambridge, MA 02138
Office: 617.503.5234




  ________________________________

DISCLAIMER:
****** The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ******
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120618/24882d0f/attachment.html>