[cisco-voip] UCCX ver. 7.0(1)

Collopy, Alan Alan.Collopy at cambridgetrust.com
Mon Jun 18 13:51:57 EDT 2012


Hello,

        We have an agent that is showing as "on an outbound call", however the agent is not on a call.  She logged out, we even reset her PC and phone, and it still shows she is on an outbound call.  Is here a way to clear this, or reset her in IPCC?

Thank you,
Alan M. Collopy
Network Administrator
Cambridge Trust Company
10 Fawcett St. 6th Floor
Cambridge, MA 02138
Office: 617.503.5234




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