[cisco-voip] 79xx vs. 99xx

[Thomas LeMay]

Hi, Wes,

Is there any way to push the video from the phone screen on the 9971 to a
laptop or PC desktop monitor?

Thank you,

Tom

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, March 06, 2012 11:31 AM
To: Frank Arrasmith
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 79xx vs. 99xx

Everyone has an opinion so I'll share mine as well.  This is my personal
opinion based on my experience. Note: personal.

The 99xx phones are a completely different user experience.  That comes with
a learning curve for both users and administrators.  Different is not
inherently bad. It is an attempt to evolve and usually that is good.

Otherwise there is one Cisco practice that is notoriously problematic.  When
new phones are released support is "backported" to older CUCM versions.
Technically this gets phones working with older CUCM versions. However, the
integration is more "rudimentary functionality" than "smooth integration".
If you are using the newest endpoints then you really need to be on the
newest version of call control for smooth integration.  This is not unique
to Cisco or even IT; it exists everywhere. 

Example: A new mobile phone may support bluetooth, A2DP, and high quality
audio. A new car may not support this or may only offer an analog connection
for a headset jack.  Analog through the headset jack provides basic
functionality but it falls short of a smooth integration. A car or car
stereo upgrade is required to get full functionality.

>From a customer, serviceability, and supportability perspective we have
challenged the practice of backporting. It causes a degraded user
experience, degraded admin experience, and complicates upgrades.  In the end
the value of basic functionality on older versions outweighs the loss of
features.

Circumstances alter cases.  Your case is unique and you get to make the
decision about what is appropriate for your organization given environmental
limitations.  

In the larger environment support for the newest endpoints works best with
the latest call control.  Attempting anything else is really swimming
upstream.

/wes


On Mar 5, 2012, at 8:09 PM, Frank Arrasmith wrote:

Hey all,
  just want to poll the room regarding IP Phones they are using.   We
recently deployed a large # of 9951/9971 phones, and encountered some pretty
serious bugs(that dont have a fix/workaround yet).  Anybody else deploying
these?  Are you having bugs in the Call Manager version you are running?
Other than the integrated video, what benefits do you see in them?. I have
to say, after working on the 7900 series(sccp) for some time, with fairly
rock solid performance, I am certainly not impressed with the 99xx phones.
I think they are particularly hard to use(compared to the 7900 phones) for
someone with Cisco experience, and practically impossible for the average
Joe. Maybe I am missing the big picture.  Has anyone seen exceptional
benefits from using them? The decision to deploy these was above my head ,
and supposedly in part to the 7965's going end of life.  Is that true, or
did we get suckered by our VAR(i couldnt find an EOL notice).
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