[cisco-voip] Alternative to Directed Call Park

[Rick Gilliam]

Park the Inbound call in "Orbits" system level by adding orbits say 100 per site then section them off by dept by dept so there is no overlap.
This is more like the Siemens PBX feature "Spark" or System Park.
 Example: 3300-3309 = Finance 3310-3319 =Service and so on.
Rick Gilliam

From: Louis Koekemoer (ZA) <louis.koekemoer at dimensiondata.com>
To: Louis Koekemoer (ZA) <Louis.Koekemoer at za.didata.com>; "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net> 
Sent: Friday, March 9, 2012 1:27 PM
Subject: Re: [cisco-voip] Alternative to Directed Call Park


Let me elaborate on the issue
 
Customer has 100’s of 8945’s and 9971’s. They had a feature on their Siemens PABX. Let me give you an Example. 10 user in a department. User 1 answers a call, but it is designated for another user. Instead of Transferring, they would just press a button and it would be placed in a Park location and any other user can by pressing 1 button. In our case they just hit the # and they answer the call.
 
The issue is very strange and I have TAC involved. The function works perfectly with Directed and Assisted Directed Call Park, but it causes major issues on the ARC Console Operators. When they place someone anywhere in the company place a call on Directed Call Park, they ARC freezes. I know it is weird. At first we thought it was ARC and got TAC cases open with ARC as well. We eventually rebuild ARC to the latest ver 5.1.4. When issue continued Cisco advised that we should patch to the latest version  to 8.5.1.14060-1. We eventually discovered it only happens when a directed Call Park is attempted.
 
While TAC is investigating I need to give the customer an Alternative solution/Workaround. Any Ideas?
 
Regards
 
Louis Koekemoer
Principal Sytems Engineer: Converged Communications
Dimension Data
Tel: +27 (11) 575 6560
Mobile: +27 (71) 680 8790
Fax: +27 (11) 576 6560
Louis.koekemoer at dimensiondata.com
Planned Travel -
Planned Leave -
For more information about Dimension Data, please go to  www.dimensiondata.com
P Please consider the environment before printing this email 
 
From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: 09 March 2012 06:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Alternative to Directed Call Park
 



 
Is there anyone that can suggest anything  that will be able to something similar than Directed Call Park or Assisted Directed Call Park?
 
 
Regards
 
Louis Koekemoer
Principal Sytems Engineer: Converged Communications
Dimension Data
Tel: +27 (11) 575 6560
Mobile: +27 (71) 680 8790
Fax: +27 (11) 576 6560
Louis.koekemoer at dimensiondata.com
Planned Travel -
Planned Leave -
For more information about Dimension Data, please go to  www.dimensiondata.com
P Please consider the environment before printing this email 
 


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