[cisco-voip] TAC Remote Accounts

[Erick]

I think it depends on the TAC engineer you get. Sometimes I know that is needed to fix the issue (bug ID workaround states steps, etc) and sometimes I get someone who gets in and gets it done right away and other times I've had a TAC engineer stumbling around trying to create a remote account for a hour. 

And then there have been times where they get the remote account and root access, and are stumbling around with shell commands and I just have taken over due to me not being comfortable with someone not knowing what they are doing with root.


Erick


On Mar 11, 2012, at 1:42 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:

> Good to know, i suppose that makes sense considering what it can do, just figured with how many cases i've had where it was needed that it was a simpler process
>  
> Matthew G. Loraditch - CCVP, CCNA, CCDA
> 
> 1965 Greenspring Drive
> Timonium, MD 21093
> 
> voice. 410.252.8830
> fax.  410.252.9284    
> 
> Twitter  |  Facebook  | Website  |  Email Support
> From: Adam Frankel (afrankel) [afrankel at cisco.com]
> Sent: Sunday, March 11, 2012 2:38 PM
> To: Matthew Loraditch
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] TAC Remote Accounts
> 
> There is a tool, however internally access to the tool is strictly limited. 
> 
> -Adam
> 
> 
> From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
> Sent: Sun, Mar 11, 2012 1:59:46 PM
> To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> CC: 
> Subject: [cisco-voip] TAC Remote Accounts
> 
>> Do these really take time to get and come from the "developers" ? I always presumed there was just a tool that spit them out. Trying to figure out if my TAC engineer was brushing me off or not...
>>  
>> Matthew G. Loraditch - CCVP, CCNA, CCDA
>> 
>> 1965 Greenspring Drive
>> Timonium, MD 21093
>> 
>> voice. 410.252.8830
>> fax.  410.252.9284    
>> 
>> Twitter  |  Facebook  | Website  |  Email Support
>> 
>> 
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
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