[cisco-voip] TAC Remote Accounts

[Matthew Loraditch]

Definitely depends I’ve had the ridiculous fumbling with getting/using the account and then also in the shell and have taken over just like you have… and of course the time I did the engineer had a complete cheat sheet document telling him exactly what to do!!

Anyway back to what’s left of my Sunday!
-Matthew


From: Erick [mailto:erickbee at gmail.com]
Sent: Sunday, March 11, 2012 8:12 PM
To: Matthew Loraditch
Cc: Adam Frankel (afrankel); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] TAC Remote Accounts

I think it depends on the TAC engineer you get. Sometimes I know that is needed to fix the issue (bug ID workaround states steps, etc) and sometimes I get someone who gets in and gets it done right away and other times I've had a TAC engineer stumbling around trying to create a remote account for a hour.

And then there have been times where they get the remote account and root access, and are stumbling around with shell commands and I just have taken over due to me not being comfortable with someone not knowing what they are doing with root.


Erick


On Mar 11, 2012, at 1:42 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

Good to know, i suppose that makes sense considering what it can do, just figured with how many cases i've had where it was needed that it was a simpler process


Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
________________________________
From: Adam Frankel (afrankel) [afrankel at cisco.com<mailto:afrankel at cisco.com>]
Sent: Sunday, March 11, 2012 2:38 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] TAC Remote Accounts
There is a tool, however internally access to the tool is strictly limited.

-Adam

________________________________
From: Matthew Loraditch <<mailto:MLoraditch at heliontechnologies.com>MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Sent: Sun, Mar 11, 2012 1:59:46 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> <<mailto:cisco-voip at puck.nether.net>cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
CC:
Subject: [cisco-voip] TAC Remote Accounts



Do these really take time to get and come from the "developers" ? I always presumed there was just a tool that spit them out. Trying to figure out if my TAC engineer was brushing me off or not...


Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#%21/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>



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