[cisco-voip] Extension Mobility with UCCX?

[Tim]

Hi All,

 

We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use
Extension Mobility for the Agents.  Everything seems to be working except
when the agent tries to go into "Ready" mode.  The error message states:

 

"Resource's Device is Off."

 

"The agent extension is out of service.  Ready state change and call control
operations cannot be performed."

 

I know UCCX ties the device to CUCM via associating a device to an
application user.  Device Profiles cannot be added in as an associated
device.  Will Extension Mobility even work with UCCX?  

 

Thanks,

Tim

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