[cisco-voip] Extension Mobility with UCCX?

[Aaron Daniels - Lists]

Hi All,
I know the OP's issue has been resolved but I would just like to add..

We use EM in our contact centre, all agent UDP's are assigned to the RMCM user.
No Hardware / Phones are assigned to the RMCM user.

All works fine...

Thanks,
Aaron


> -----Original Message-----
> From: Ed Leatherman [mailto:ealeatherman at gmail.com]
> Sent: Monday, 19 March 2012 11:36 PM
> To: Tim
> Cc: cisco-voip VOIP
> Subject: Re: [cisco-voip] Extension Mobility with UCCX?
> 
> I've been using EM with uccx since version 4, haven't run into this
> errors before. The phones still need to be associated with the
> RMJTAPI/RMCM application user but it sounds like you have that
> covered.. not sure what else to try.
> 
> On Mon, Mar 19, 2012 at 9:22 AM, Tim <bcchimp at gmail.com> wrote:
> > Hi All,
> >
> >
> >
> > We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to
> > use Extension Mobility for the Agents.  Everything seems to be
> working
> > except when the agent tries to go into "Ready" mode.  The error
> message states:
> >
> >
> >
> > "Resource's Device is Off."
> >
> >
> >
> > "The agent extension is out of service.  Ready state change and call
> > control operations cannot be performed."
> >
> >
> >
> > I know UCCX ties the device to CUCM via associating a device to an
> > application user.  Device Profiles cannot be added in as an
> associated
> > device.  Will Extension Mobility even work with UCCX?
> >
> >
> >
> > Thanks,
> >
> > Tim
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> 
> 
> 
> --
> Ed Leatherman
> 
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> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
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