[cisco-voip] Extension Mobility with UCCX?

[Ed Leatherman]

I've been using EM with uccx since version 4, haven't run into this
errors before. The phones still need to be associated with the
RMJTAPI/RMCM application user but it sounds like you have that
covered.. not sure what else to try.

On Mon, Mar 19, 2012 at 9:22 AM, Tim <bcchimp at gmail.com> wrote:
> Hi All,
>
>
>
> We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use
> Extension Mobility for the Agents.  Everything seems to be working except
> when the agent tries to go into "Ready" mode.  The error message states:
>
>
>
> "Resource's Device is Off."
>
>
>
> "The agent extension is out of service.  Ready state change and call control
> operations cannot be performed."
>
>
>
> I know UCCX ties the device to CUCM via associating a device to an
> application user.  Device Profiles cannot be added in as an associated
> device.  Will Extension Mobility even work with UCCX?
>
>
>
> Thanks,
>
> Tim
>
>
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-- 
Ed Leatherman