[cisco-voip] Extension Mobility with UCCX?

[Collins, Matthew]

Hi Tim,

UCCX 7.0(1)SR05
CUCM 6.1.5

All our agents use extension mobility, We just have to make sure all the phones the agents will ever log in to are associated with the RMCM application user. For us this is easy as they all work in one floor.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim
Sent: 19 March 2012 13:22
To: 'cisco-voip VOIP'
Subject: [cisco-voip] Extension Mobility with UCCX?

Hi All,

We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use Extension Mobility for the Agents.  Everything seems to be working except when the agent tries to go into "Ready" mode.  The error message states:

"Resource's Device is Off."

"The agent extension is out of service.  Ready state change and call control operations cannot be performed."

I know UCCX ties the device to CUCM via associating a device to an application user.  Device Profiles cannot be added in as an associated device.  Will Extension Mobility even work with UCCX?

Thanks,
Tim

_______________________________________________

Any business communication, sent by or on behalf of Linklaters LLP or one of its affiliated firms or other entities (together "Linklaters"), is confidential and may be privileged or otherwise protected. If you receive it in error please inform us and then delete it from your system. You should not copy it or disclose its contents to anyone. Messages sent to and from Linklaters may be monitored to ensure compliance with internal policies and to protect our business. Emails are not secure and cannot be guaranteed to be error free. Anyone who communicates with us by email is taken to accept these risks.
Linklaters LLP is a limited liability partnership registered in England and Wales with registered number OC326345. It is a law firm authorised and regulated by the Solicitors Regulation Authority (www.sra.org.uk). The term partner in relation to Linklaters LLP is used to refer to a member of Linklaters LLP or an employee or consultant of Linklaters LLP or any of its affiliated firms or entities with equivalent standing and qualifications. Please refer to www.linklaters.com/regulation for important information on our regulatory position. 
A list of Linklaters LLP members together with a list of those non-members who are designated as partners and their professional qualifications, may be inspected at our registered office, One Silk Street, London EC2Y 8HQ and such persons are either solicitors, registered foreign lawyers or European lawyers.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120319/bd10457d/attachment.html>