[cisco-voip] Extension Mobility with UCCX?

[Tim]

Yea, the hardware we're logging into is assigned to the app user. :-(

 

From: Erick Wellnitz [mailto:ewellnitzvoip at gmail.com] 
Sent: Monday, March 19, 2012 9:28 AM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] Extension Mobility with UCCX?

 

I had it working but that was with 8.x and we still had to associate the
hardware with the app user if I remember correctly.

On Mon, Mar 19, 2012 at 8:22 AM, Tim <bcchimp at gmail.com> wrote:

Hi All,

 

We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use
Extension Mobility for the Agents.  Everything seems to be working except
when the agent tries to go into "Ready" mode.  The error message states:

 

"Resource's Device is Off."

 

"The agent extension is out of service.  Ready state change and call control
operations cannot be performed."

 

I know UCCX ties the device to CUCM via associating a device to an
application user.  Device Profiles cannot be added in as an associated
device.  Will Extension Mobility even work with UCCX?  

 

Thanks,

Tim


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