[cisco-voip] Manually updating 7936 firmware? SW version shows blank on phone and web page.

[Erick B.]

Yes, I've done that and it doesn't even try.. and I did find the
previous posts Wes pointed out and gone over the bug ids/notices so I
think this phone may just be borked.  Just was seeing if anyone had
any other ideas.

Thanks


On Mon, Mar 26, 2012 at 12:12 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> Yes, you can definitely do this. You just have to somehow get the phone to
> point to the TFTP server, either how you described (ALT TFTP) or by setting
> up the new TFTP server in a DHCP range only that phone will be plugged into.
>
> You will need the software images extracted on your TFTP server and the
> following file: XMLDefault.cnf.xml
>
> Edit the XMLDefault.cnf.xml file so that the 7936 load is what you want to
> download. You will have to grab these files from CCO and download them.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ________________________________
> From: "Erick B." <erickbee at gmail.com>
> To: "voip puck" <cisco-voip at puck.nether.net>
> Sent: Monday, March 26, 2012 12:55:52 PM
> Subject: [cisco-voip] Manually updating 7936 firmware? SW version shows
> blank on phone and web page.
>
>
> Hi,
>
> I was wondering if there was a way to manually update a 7936 firmware
> with a TFTP Server on my PC somehow?
>
> Issue is I have a 7936 phone and the softkeys don't work for placing
> calls, etc but the keys work in the setup menus, etc so I think the
> keys are ok and it is SCCP version mismatch with CUC 8.5.1. The 7936
> SW Load is blank on the phone and the web page. I can get the phone to
> register to the 8.5 server and call it and the Answer key works, just
> can't place calls from it or do anything else.
>
> I set up Alternate TFTP Server on the 7936, and the only files I see
> the phone request are XMLDefault.cnf.xml and SEPxxxxxx.cnf.xml for
> it's MAC address. After a few attempts the phone registers fine.  I
> tried to put 2-3 different 7936 3.3 versions on TFTP server and change
> the phoneload and the phone never tries to load new firmware.  I also
> hard coded the switch port to be directly in the voice vlan and no
> change.
>
> Any ideas?
>
> Erick
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