[cisco-voip] Arc Enterprise Attendant Console CTI RP registration

[Grant, Bennie]

Hi George

That doesn't sound right to me either. The devices will register once the Arc Server process is up and running and connected to the CUCM. So theres one of 2 things happening:

  *   Either you don't have the Arc Server process set to "autostart" upon a restart of the machine (but if that was the case, restarting CTI Manager wouldn't make a difference)
  *   Or, the CiscoTSP/CTI Manager is not behaving as it should be

As Matthew said - that’s certainly not expected behavior. Try reinstalling the CiscoTSP on the Arc Server machine and see if that helps?

Bennie Grant
VP - Operations
Mettoni
Part of the Mettoni group | www.mettoni.com

From: "Collins, Matthew" <matthew.collins at linklaters.com<mailto:matthew.collins at linklaters.com>>
Date: Wed, 28 Mar 2012 14:50:19 +0100
To: "'george.hendrix at l-3com.com<mailto:'george.hendrix at l-3com.com>'" <george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>>, "cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Arc Enterprise Attendant Console CTI RP registration

Hi George,

I can confirm that this is not the behaviour we experience. Everything just comes back as expected after any reboot.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>
Sent: 28 March 2012 14:47
To: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: [cisco-voip] Arc Enterprise Attendant Console CTI RP registration

Hey Guys,

  We recently deployed Arc Enterprise attendant console.  I’ve noticed that every time we install Windows patches on the Arc server and reboot it that all the Arc CTI Route Points do not re-register in CUCM.  I then have to restart the CTIManager service in order for the CTI RP’s to register.  Is this expected every time the Arc server reboots?

Thanks,

Bill

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