[cisco-voip] MWI Light stuck on or off

[Michael Rose]

Are you getting any messages in Unity when you are refreshing their MWI
status?

 

We had something similar happen, but we had just decommissioned a CUCM
cluster but left their Unity server up. We ended up having to change a
setting in CUCM. 

 

Michael

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Thursday, May 03, 2012 10:29 AM
To: costas georgiou
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI Light stuck on or off

 

Back in the day.... I had setup our Unity box to resync the MWI each night
at 2am.

 

YMMV

 

Scott

On Thu, May 3, 2012 at 2:19 AM, costas georgiou <ckos1976 at hotmail.com>
wrote:

Hi All,
 
We have a CUCM cluster in Chicago running CUCM version 8.5.1.13900-5 (1 Pub,
1 Sub) and one Unity server running on version 7.0 with Unified Messaging.
Then we have a few remote sites hanging off this cluster running SRST over
MPLS.  Two separate sites have complained about their MWI light not turning
on when they have a message or vice versa.  We have refreshed users MWI
status and the issue was still happening, we then rebooted the Unity server
and the problem had disappeared for a couple of days.  I have since had an
email from one of the remote locations stating that the MWI light does no
come on again, even though they do receive email confirmation and apparently
this is happening to a few of the users on site.  Any ideas?
 
Regards
 
Cos


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