[cisco-voip] UCCX Wallboard

[Rab]

Although I keep telling my boss that I don't have contact centre experience they carry on throwing the work my way.

My latest task is to gather requirements for a custom wallboard to integrate with UCCX 8.5.

Does anyone have experience in this area and can provide me a few tips for gathering requirements and also any potential recommended products that I can investigate?

As I understand it the may be a free wallboard product out there. Is this correct, is there anything I can download and have a play with?

Thanks .