[cisco-voip] UCCX question.

[Erick Wellnitz]

I don't believe there is an 'easy' way to capture totals.  The issue with
your incremental counter is that the script is called and loaded as an
'instance' so to speak for each 'triggering contact'.

What you could do is set peripheral variables (I think they're called) in
the 'set enterprise call info' step but then you'd need some custom
reporting.

On Wed, May 9, 2012 at 12:07 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca>wrote:

>  I have a just installed a new UCCX script (my most complicated yet J)
> that has a number of menu prompts directing the caller to various
> departments within our College.   Is there a way to capture, on a daily
> basis, how many times customers choose any of the options?   I have been
> looking at the different step options and cannot get my head around the
> right options to use.   I understand I can do an increment a counter each
> time a prompt is chosen, I just don’t understand now I can capture that
> info before the call is completed and retain it.****
>
> ** **
>
> Any suggestions as to good manuals beside the Cisco manuals would be
> appreciated as well.    Currently using UCCX 5 Standard addition.
> Hopefully upgrading this summer.. J****
>
> ** **
>
> Thanks****
>
> ** **
>
> Terry****
>
> ** **
>
> Terry Oakley****
>
> Telecommunication Coordinator, | Information Technology Services****
>
> 100 College Blvd | Red Deer, AB T4N 5H5****
>
> Tel (403) 342-3521 | Terry.Oakley at rdc.ab.ca****
>
> [image: Description: Description: RDC Logo] <http://www.rdc.ab.ca/>****
>
> ** **
>
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