[cisco-voip] Time Of Day Routing

[Haas, Neal]

Did that, will not do it again, make the Time of Day control in Unity, much easier - less hassle!

I use a CTI Route Point to send to Unity. In unity Create a Call Handler called FIRSTSTEP, our main line number is 5151, and our transfer number that appears on the phone is 5150. I know its crazy...

In FIRSTSTEP create the Call Handler and give it the number of 5151 . Select EDIT and TRANSFER RULES. You will see CLOSED and STANDARD those are the ones that you want to use. Under TRANSFER ACTION select Extension. Let's say that our true main line extension is 5151,

Under Greetings select Standard - After greeting select Call Handler 2. I always select "Attempt Transfer", if you select "Go Directly to Greetings" I usually get problems.

Create a new CH called STEP TWO give it the extension 5150. Select EDIT and TRANSFER RULES Unselect ALTERNATE greeting! Give the extension for the standard Greeting!

Under Greetings and Standard under Caller Hears "Nothing"

After Greeting Call Action "Route from Next Call Routing Rule"

EDIT greeting, "AFTER GREETING". Then select Attempt Transfer 5150.
Transfer Rules, uncheck alternate and closed.

Test, You should be up and running.

For calendar controller, Set your Calendar in the 1st call Handler since this is the one that really does not control the flow. The second call handler just creates the transfer.

http://www.newsoverload.com/?p=1179

Neal

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Monday, May 14, 2012 9:38 AM
To: Cisco VoIPoE List
Subject: [cisco-voip] Time Of Day Routing

I have a huntlist i'm trying to setup that during business hours, it does one thing, and during night hours, does another thing.  It should be dial-able by all extensions, and external devices.

Perfect opportunity to teach myself something (or so I hoped)

Checked out some docs on Time of Day routing, and I think I have a workable plan.

Here's where I need some guidiance.

So all of my existing extensions are in a partition called ALL_DN.

I've:
     Made time periods, and schedules
     Made two partitions, OnHours_PT, and Offhours_PT, and assigned appropriate schedules to them.

Now I believe I have to create a CSS, and here's where I get a headache.

I was assuming I would make two Huntpilots, one in the Onhours partitions, and one in the Offhours partition, based on the example I was using.  But the example also put the end devices into the same CSS.

If all my phones (and trunks) are in the ALL_DN parition, would I have to add the Onhours_PT and the OffHours_PT to all the CSS's (With OnHours first)? (Which is alot of CSS's)

Is there a better way?

Mike



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