[cisco-voip] application user / extension mobility / not sending line status

[Scott Voll]

we have a call recording software that uses an application user to give
line status to the recording software server.

we have see it happen were it working in the office (CM 7.1.5) with 7961
phones with Extension Mobility.  they go home and use IP Communication and
log in with extension Mobility and it works, but then they come back to the
office and log in with extension mobility they they no longer get line
status.  if we rebuild the user in the call recording software then have
the user log out and back in with Extension Mobility it works again. (not a
good option with ~ 200 users)

Any direction would be great.

I'm going to start looking at CM / CTI / ExMob trace files.  We do not use
NICE but this bug CSCte75384 looks alot alike.  Any idea how I can comfirm
this is the bug we are running into?  Any idea if 7.1.5.31900-3 is still
affected by it?

TIA

Scott
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