[cisco-voip] MCS-7816-I4 hard drive firmware problem question

[Erick B.]

It happens on all 5 7816-I4s the client has.  The FW UPdate CD saids
it updated it succesfully but only sees 02.0 as version and after
power off/on and rerunning FW CD it still see's the 02.0 as the
version so I'm not sure whats going on. the tool said it updated
successfully though?

The links to the 3.01 CD are bad in the FN and your document. The
steps to verify are from the 3.0 firmware update CD readme.

The part # for all these servers is an at-risk part # without the
deviation label.

On Wed, May 23, 2012 at 12:20 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Is the FW 3.01 CD you referenced the "Cisco-HDD-FWUpdate-3.0.1-I.ISO"
> referenced in the doc?  If not I'm curious what it would report as the
> current firmware.
>
> I'm not sure where you read that the bios will report the hd firmware.  I
> worked on this issue and authored that doc and don't recall that being
> available.
>
> It looks like you are doing just what you are supposed to.  If the FWUCD
> says it needs to upgrade the firmware but for some reason is unable to then
> your disk is either running newer firmware (renumbered so the utility
> doesn't recognize it) or something else is going on.
>
> If in doubt I'd just replace the drive via RMA.
>
> -Ryan
>
> On May 22, 2012, at 11:48 PM, Erick B. wrote:
>
> Quick question on this older problem, had a 7816-I4 go read only
> today. I know there are other causes for this also...
>
> The current FW update CD is 3.6.6, FW CD 3.01 was ran on this awhile back
> also.
>
> https://supportforums.cisco.com/docs/DOC-12955
>
> My question is how does one really verify the current hard drive
> firmware version on the 7816-I4?  This is on unity connection system
> and a CUCM 8.0.x system.
>
> 'show hardware' doesn't report hard drive fw version numbers for
> 7816-I4, unlike some other models.
>
> I went into BIOS System Information screen like FN and support
> document covers but that screen doesn't report firmware version
> either. No where in BIOS does it report it or boot up screens from
> watching the boot process a few times. So those docs seem to be not be
> accurate.
>
> I did the create hardware report at console on unity and looked at the
> output files and it just has 02.0 as the Revision number also.
>
>  SCSI Devices
> +--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
> | Manufacturer       |Product Name                 |Device Type
>          |Serial Number                |Revision           |Host
> Adapter ID      |Target ID            |Bus          |Lun        |
> |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
> | ATA                |WD2502ABYS-23B7A             |Direct Access
> Device         |                             |02.0               |0
>
>
> I updated the firmware with FW CD, using recommended updates and
> rebooted and tried the FW CD Update again and it still showed the
> drive needed to be upgraded and showed just 2.0 as current version
> with 02.03B07 as new version. So I'm wondering if the firmware is
> actually being updated even though the FW update saids it is
> successful. and I powered off system afterwards and powered back on
> also and FW CD update CD still sees 2.0 so recommends the upgrade.
>
> I even did the diagnostics in the FW Update CDs and those report 02.0
> as version and not the new version.
>
> Thanks for any input,
> Erick
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