[cisco-voip] MCS-7816-I4 hard drive firmware problem question

[Ryan Ratliff]

Is the FW 3.01 CD you referenced the "Cisco-HDD-FWUpdate-3.0.1-I.ISO" referenced in the doc?  If not I'm curious what it would report as the current firmware.

I'm not sure where you read that the bios will report the hd firmware.  I worked on this issue and authored that doc and don't recall that being available. 

It looks like you are doing just what you are supposed to.  If the FWUCD says it needs to upgrade the firmware but for some reason is unable to then your disk is either running newer firmware (renumbered so the utility doesn't recognize it) or something else is going on. 

If in doubt I'd just replace the drive via RMA.  

-Ryan

On May 22, 2012, at 11:48 PM, Erick B. wrote:

Quick question on this older problem, had a 7816-I4 go read only
today. I know there are other causes for this also...

The current FW update CD is 3.6.6, FW CD 3.01 was ran on this awhile back also.

https://supportforums.cisco.com/docs/DOC-12955

My question is how does one really verify the current hard drive
firmware version on the 7816-I4?  This is on unity connection system
and a CUCM 8.0.x system.

'show hardware' doesn't report hard drive fw version numbers for
7816-I4, unlike some other models.

I went into BIOS System Information screen like FN and support
document covers but that screen doesn't report firmware version
either. No where in BIOS does it report it or boot up screens from
watching the boot process a few times. So those docs seem to be not be
accurate.

I did the create hardware report at console on unity and looked at the
output files and it just has 02.0 as the Revision number also.

 SCSI Devices
+--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Manufacturer       |Product Name                 |Device Type
         |Serial Number                |Revision           |Host
Adapter ID      |Target ID            |Bus          |Lun        |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ATA                |WD2502ABYS-23B7A             |Direct Access
Device         |                             |02.0               |0


I updated the firmware with FW CD, using recommended updates and
rebooted and tried the FW CD Update again and it still showed the
drive needed to be upgraded and showed just 2.0 as current version
with 02.03B07 as new version. So I'm wondering if the firmware is
actually being updated even though the FW update saids it is
successful. and I powered off system afterwards and powered back on
also and FW CD update CD still sees 2.0 so recommends the upgrade.

I even did the diagnostics in the FW Update CDs and those report 02.0
as version and not the new version.

Thanks for any input,
Erick
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