[cisco-voip] MCS-7816-I4 hard drive firmware problem question

[Erick B]

Ryan,

The 3.01 FW update CD reports updated version (02.03b07) and states no update needed. Looks like the 3.6.6 FW update CD has bug determining version. 

I will know for sure next week when I can take down all the servers off hours and check. I was able to work on a non-critical server today. I pulled HD out and checked labels on HD to just to make sure it wasn't a updated drive, etc.


Erick


Sent from my iPhone

On May 23, 2012, at 2:08 PM, "Erick B." <erickbee at gmail.com> wrote:

> That link works, sends you to the 3.6.6 version download. That is the
> version I have, and also used 3.01 CD from before.
> 
> Of all the documents I've read, it seems the screenshots/etc are for
> the other effected models and not much screenshots / what to look at
> for the 7816-I4 model to verify it worked.
> 
> This is from the 3.01 FW Update Readme PDF and 3.6.6 readme (page 5 on
> both docs):
> 
> 7816/25/28-­‐I3,7816/25/28-­‐I4 and 7835/45-­‐I2
> 
> o BIOS version is displayed during POST. More detailed information is
> available by continuing these steps
> o During boot up press the F1 key when the user sees the below screen.
> o At the next screen highlight the "System Information" option and press enter.
> o At the next screen highlight the "Product Data" option and press enter
> o The versions of BIOS, Diagnostics (where applicable), and RSA2 (ASM)
> (where applicable) will be displayed.
> o For BMC version – select “Advanced Setup”from the initial BIOS Setup screen
> o Select BaseBoard Management Controller( BMC) Settings
> o The BMC firmware version will then be displayed at the top of the
> resulting screen.
> o The Array Controller versions are displayed during POST
> 
> So the above is not accurate, on the BIOS screen if you go under
> "System Information" page there are no options on that page, it just
> displays BIOS version and some other model / part numbers and no
> firmware versions. The BIOS version is 1.4.4.
> 
> Let me visit this client and try to look at the boot up process again,
> I watched it 2-3 times and went into the available options but could
> not see firmware version anywhere but want to take another look after
> reviewing the doc and such this morning.
> 
> Thanks
> 
> On Wed, May 23, 2012 at 12:52 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>> Thanks for pointing out the broken link.
>> 
>> Try this one and if that works I'll update the doc.
>> 
>> If it also shows 02.0 as the version then I think you'll need to get a TAC
>> SR opened so we can engage IBM.
>> I agree that the part number for the hd you listed earlier is definitely at
>> risk for CSCti52867.
>> 
>> -Ryan
>> 
>> On May 23, 2012, at 1:32 PM, Erick B. wrote:
>> 
>> It happens on all 5 7816-I4s the client has.  The FW UPdate CD saids
>> it updated it succesfully but only sees 02.0 as version and after
>> power off/on and rerunning FW CD it still see's the 02.0 as the
>> version so I'm not sure whats going on. the tool said it updated
>> successfully though?
>> 
>> The links to the 3.01 CD are bad in the FN and your document. The
>> steps to verify are from the 3.0 firmware update CD readme.
>> 
>> The part # for all these servers is an at-risk part # without the
>> deviation label.
>> 
>> On Wed, May 23, 2012 at 12:20 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>> 
>> Is the FW 3.01 CD you referenced the "Cisco-HDD-FWUpdate-3.0.1-I.ISO"
>> 
>> referenced in the doc?  If not I'm curious what it would report as the
>> 
>> current firmware.
>> 
>> 
>> I'm not sure where you read that the bios will report the hd firmware.  I
>> 
>> worked on this issue and authored that doc and don't recall that being
>> 
>> available.
>> 
>> 
>> It looks like you are doing just what you are supposed to.  If the FWUCD
>> 
>> says it needs to upgrade the firmware but for some reason is unable to then
>> 
>> your disk is either running newer firmware (renumbered so the utility
>> 
>> doesn't recognize it) or something else is going on.
>> 
>> 
>> If in doubt I'd just replace the drive via RMA.
>> 
>> 
>> -Ryan
>> 
>> 
>> On May 22, 2012, at 11:48 PM, Erick B. wrote:
>> 
>> 
>> Quick question on this older problem, had a 7816-I4 go read only
>> 
>> today. I know there are other causes for this also...
>> 
>> 
>> The current FW update CD is 3.6.6, FW CD 3.01 was ran on this awhile back
>> 
>> also.
>> 
>> 
>> https://supportforums.cisco.com/docs/DOC-12955
>> 
>> 
>> My question is how does one really verify the current hard drive
>> 
>> firmware version on the 7816-I4?  This is on unity connection system
>> 
>> and a CUCM 8.0.x system.
>> 
>> 
>> 'show hardware' doesn't report hard drive fw version numbers for
>> 
>> 7816-I4, unlike some other models.
>> 
>> 
>> I went into BIOS System Information screen like FN and support
>> 
>> document covers but that screen doesn't report firmware version
>> 
>> either. No where in BIOS does it report it or boot up screens from
>> 
>> watching the boot process a few times. So those docs seem to be not be
>> 
>> accurate.
>> 
>> 
>> I did the create hardware report at console on unity and looked at the
>> 
>> output files and it just has 02.0 as the Revision number also.
>> 
>> 
>>  SCSI Devices
>> 
>> +--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
>> 
>> | Manufacturer       |Product Name                 |Device Type
>> 
>>          |Serial Number                |Revision           |Host
>> 
>> Adapter ID      |Target ID            |Bus          |Lun        |
>> 
>> |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
>> 
>> | ATA                |WD2502ABYS-23B7A             |Direct Access
>> 
>> Device         |                             |02.0               |0
>> 
>> 
>> 
>> I updated the firmware with FW CD, using recommended updates and
>> 
>> rebooted and tried the FW CD Update again and it still showed the
>> 
>> drive needed to be upgraded and showed just 2.0 as current version
>> 
>> with 02.03B07 as new version. So I'm wondering if the firmware is
>> 
>> actually being updated even though the FW update saids it is
>> 
>> successful. and I powered off system afterwards and powered back on
>> 
>> also and FW CD update CD still sees 2.0 so recommends the upgrade.
>> 
>> 
>> I even did the diagnostics in the FW Update CDs and those report 02.0
>> 
>> as version and not the new version.
>> 
>> 
>> Thanks for any input,
>> 
>> Erick
>> 
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>> 
>>