[cisco-voip] MCS-7816-I4 hard drive firmware problem question
Ryan Ratliff
rratliff at cisco.com
Wed May 30 08:55:47 EDT 2012
Sure, send them along and I'll get the doc updated.
Thanks!
-Ryan
On May 29, 2012, at 10:26 PM, Erick B. wrote:
Ryan,
FYI... final findings on this (no TAC SR). You may want to update your doc.
The 3.01 FW Update CD updates to firmware version 02.03B06. The 3.01
update CD is PC-DOS based.
The 3.6.6 FW Update CD updates to firmware version 02.03B07. The 3.6.6
update CD is Linux based (completely different bootup/GUI - requires
mouse to navigate. I could not get keyboard to navigate...)
The 3.6.6 only sees 02.0 as version so always states a firmware update
is recommended (seems it has problem comparing versions or seeing
version of HD firmware correct). I boot off 3.01 CD and it shows
02.3B07 as version and no updates required. I started with 02.03B05 on
this particular 7816-I4 server.
I have pictures of the update CD screens if you need/want them for your doc.
Erick
On Wed, May 23, 2012 at 4:19 PM, Erick B <erickbee at gmail.com> wrote:
> Ryan,
>
> The 3.01 FW update CD reports updated version (02.03b07) and states no update needed. Looks like the 3.6.6 FW update CD has bug determining version.
>
> I will know for sure next week when I can take down all the servers off hours and check. I was able to work on a non-critical server today. I pulled HD out and checked labels on HD to just to make sure it wasn't a updated drive, etc.
>
>
> Erick
>
>
> Sent from my iPhone
>
> On May 23, 2012, at 2:08 PM, "Erick B." <erickbee at gmail.com> wrote:
>
>> That link works, sends you to the 3.6.6 version download. That is the
>> version I have, and also used 3.01 CD from before.
>>
>> Of all the documents I've read, it seems the screenshots/etc are for
>> the other effected models and not much screenshots / what to look at
>> for the 7816-I4 model to verify it worked.
>>
>> This is from the 3.01 FW Update Readme PDF and 3.6.6 readme (page 5 on
>> both docs):
>>
>> 7816/25/28-‐I3,7816/25/28-‐I4 and 7835/45-‐I2
>>
>> o BIOS version is displayed during POST. More detailed information is
>> available by continuing these steps
>> o During boot up press the F1 key when the user sees the below screen.
>> o At the next screen highlight the "System Information" option and press enter.
>> o At the next screen highlight the "Product Data" option and press enter
>> o The versions of BIOS, Diagnostics (where applicable), and RSA2 (ASM)
>> (where applicable) will be displayed.
>> o For BMC version – select “Advanced Setup”from the initial BIOS Setup screen
>> o Select BaseBoard Management Controller( BMC) Settings
>> o The BMC firmware version will then be displayed at the top of the
>> resulting screen.
>> o The Array Controller versions are displayed during POST
>>
>> So the above is not accurate, on the BIOS screen if you go under
>> "System Information" page there are no options on that page, it just
>> displays BIOS version and some other model / part numbers and no
>> firmware versions. The BIOS version is 1.4.4.
>>
>> Let me visit this client and try to look at the boot up process again,
>> I watched it 2-3 times and went into the available options but could
>> not see firmware version anywhere but want to take another look after
>> reviewing the doc and such this morning.
>>
>> Thanks
>>
>> On Wed, May 23, 2012 at 12:52 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>>> Thanks for pointing out the broken link.
>>>
>>> Try this one and if that works I'll update the doc.
>>>
>>> If it also shows 02.0 as the version then I think you'll need to get a TAC
>>> SR opened so we can engage IBM.
>>> I agree that the part number for the hd you listed earlier is definitely at
>>> risk for CSCti52867.
>>>
>>> -Ryan
>>>
>>> On May 23, 2012, at 1:32 PM, Erick B. wrote:
>>>
>>> It happens on all 5 7816-I4s the client has. The FW UPdate CD saids
>>> it updated it succesfully but only sees 02.0 as version and after
>>> power off/on and rerunning FW CD it still see's the 02.0 as the
>>> version so I'm not sure whats going on. the tool said it updated
>>> successfully though?
>>>
>>> The links to the 3.01 CD are bad in the FN and your document. The
>>> steps to verify are from the 3.0 firmware update CD readme.
>>>
>>> The part # for all these servers is an at-risk part # without the
>>> deviation label.
>>>
>>> On Wed, May 23, 2012 at 12:20 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>>>
>>> Is the FW 3.01 CD you referenced the "Cisco-HDD-FWUpdate-3.0.1-I.ISO"
>>>
>>> referenced in the doc? If not I'm curious what it would report as the
>>>
>>> current firmware.
>>>
>>>
>>> I'm not sure where you read that the bios will report the hd firmware. I
>>>
>>> worked on this issue and authored that doc and don't recall that being
>>>
>>> available.
>>>
>>>
>>> It looks like you are doing just what you are supposed to. If the FWUCD
>>>
>>> says it needs to upgrade the firmware but for some reason is unable to then
>>>
>>> your disk is either running newer firmware (renumbered so the utility
>>>
>>> doesn't recognize it) or something else is going on.
>>>
>>>
>>> If in doubt I'd just replace the drive via RMA.
>>>
>>>
>>> -Ryan
>>>
>>>
>>> On May 22, 2012, at 11:48 PM, Erick B. wrote:
>>>
>>>
>>> Quick question on this older problem, had a 7816-I4 go read only
>>>
>>> today. I know there are other causes for this also...
>>>
>>>
>>> The current FW update CD is 3.6.6, FW CD 3.01 was ran on this awhile back
>>>
>>> also.
>>>
>>>
>>> https://supportforums.cisco.com/docs/DOC-12955
>>>
>>>
>>> My question is how does one really verify the current hard drive
>>>
>>> firmware version on the 7816-I4? This is on unity connection system
>>>
>>> and a CUCM 8.0.x system.
>>>
>>>
>>> 'show hardware' doesn't report hard drive fw version numbers for
>>>
>>> 7816-I4, unlike some other models.
>>>
>>>
>>> I went into BIOS System Information screen like FN and support
>>>
>>> document covers but that screen doesn't report firmware version
>>>
>>> either. No where in BIOS does it report it or boot up screens from
>>>
>>> watching the boot process a few times. So those docs seem to be not be
>>>
>>> accurate.
>>>
>>>
>>> I did the create hardware report at console on unity and looked at the
>>>
>>> output files and it just has 02.0 as the Revision number also.
>>>
>>>
>>> SCSI Devices
>>>
>>> +--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
>>>
>>> | Manufacturer |Product Name |Device Type
>>>
>>> |Serial Number |Revision |Host
>>>
>>> Adapter ID |Target ID |Bus |Lun |
>>>
>>> |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
>>>
>>> | ATA |WD2502ABYS-23B7A |Direct Access
>>>
>>> Device | |02.0 |0
>>>
>>>
>>>
>>> I updated the firmware with FW CD, using recommended updates and
>>>
>>> rebooted and tried the FW CD Update again and it still showed the
>>>
>>> drive needed to be upgraded and showed just 2.0 as current version
>>>
>>> with 02.03B07 as new version. So I'm wondering if the firmware is
>>>
>>> actually being updated even though the FW update saids it is
>>>
>>> successful. and I powered off system afterwards and powered back on
>>>
>>> also and FW CD update CD still sees 2.0 so recommends the upgrade.
>>>
>>>
>>> I even did the diagnostics in the FW Update CDs and those report 02.0
>>>
>>> as version and not the new version.
>>>
>>>
>>> Thanks for any input,
>>>
>>> Erick
>>>
>>> _______________________________________________
>>>
>>> cisco-voip mailing list
>>>
>>> cisco-voip at puck.nether.net
>>>
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
>>>
>>>
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