[cisco-voip] MCS-7816-I4 hard drive firmware problem question

Erick B. erickbee at gmail.com
Thu May 31 17:30:28 EDT 2012 

Ryan,

Here are the pictures of the firmware CD differences.

The 3.01 CD image is after I upgraded it to 2.03B07 firmware with
3.6.6 CD, so since 3.01 CD comes with 02.03B06 version it states it is
up to date since 3B07 is higher then 3B06.

The 3.6.6 image just shows "02.0" like I mentioned before...

Erick

On Wed, May 30, 2012 at 7:55 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Sure, send them along and I'll get the doc updated.
>
> Thanks!
>
> -Ryan
>
> On May 29, 2012, at 10:26 PM, Erick B. wrote:
>
> Ryan,
>
> FYI... final findings on this (no TAC SR). You may want to update your doc.
>
> The 3.01 FW Update CD updates to firmware version 02.03B06.  The 3.01
> update CD is PC-DOS based.
>
> The 3.6.6 FW Update CD updates to firmware version 02.03B07. The 3.6.6
> update CD is Linux based (completely different bootup/GUI - requires
> mouse to navigate. I could not get keyboard to navigate...)
>
> The 3.6.6 only sees 02.0 as version so always states a firmware update
> is recommended (seems it has problem comparing versions or seeing
> version of HD firmware correct). I boot off 3.01 CD and it shows
> 02.3B07 as version and no updates required. I started with 02.03B05 on
> this particular 7816-I4 server.
>
> I have pictures of the update CD screens if you need/want them for your doc.
>
> Erick
>
>
> On Wed, May 23, 2012 at 4:19 PM, Erick B <erickbee at gmail.com> wrote:
>
> Ryan,
>
>
> The 3.01 FW update CD reports updated version (02.03b07) and states no
> update needed. Looks like the 3.6.6 FW update CD has bug determining
> version.
>
>
> I will know for sure next week when I can take down all the servers off
> hours and check. I was able to work on a non-critical server today. I pulled
> HD out and checked labels on HD to just to make sure it wasn't a updated
> drive, etc.
>
>
>
> Erick
>
>
>
> Sent from my iPhone
>
>
> On May 23, 2012, at 2:08 PM, "Erick B." <erickbee at gmail.com> wrote:
>
>
> That link works, sends you to the 3.6.6 version download. That is the
>
> version I have, and also used 3.01 CD from before.
>
>
> Of all the documents I've read, it seems the screenshots/etc are for
>
> the other effected models and not much screenshots / what to look at
>
> for the 7816-I4 model to verify it worked.
>
>
> This is from the 3.01 FW Update Readme PDF and 3.6.6 readme (page 5 on
>
> both docs):
>
>
> 7816/25/28-­‐I3,7816/25/28-­‐I4 and 7835/45-­‐I2
>
>
> o BIOS version is displayed during POST. More detailed information is
>
> available by continuing these steps
>
> o During boot up press the F1 key when the user sees the below screen.
>
> o At the next screen highlight the "System Information" option and press
> enter.
>
> o At the next screen highlight the "Product Data" option and press enter
>
> o The versions of BIOS, Diagnostics (where applicable), and RSA2 (ASM)
>
> (where applicable) will be displayed.
>
> o For BMC version – select “Advanced Setup”from the initial BIOS Setup
> screen
>
> o Select BaseBoard Management Controller( BMC) Settings
>
> o The BMC firmware version will then be displayed at the top of the
>
> resulting screen.
>
> o The Array Controller versions are displayed during POST
>
>
> So the above is not accurate, on the BIOS screen if you go under
>
> "System Information" page there are no options on that page, it just
>
> displays BIOS version and some other model / part numbers and no
>
> firmware versions. The BIOS version is 1.4.4.
>
>
> Let me visit this client and try to look at the boot up process again,
>
> I watched it 2-3 times and went into the available options but could
>
> not see firmware version anywhere but want to take another look after
>
> reviewing the doc and such this morning.
>
>
> Thanks
>
>
> On Wed, May 23, 2012 at 12:52 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> Thanks for pointing out the broken link.
>
>
> Try this one and if that works I'll update the doc.
>
>
> If it also shows 02.0 as the version then I think you'll need to get a TAC
>
> SR opened so we can engage IBM.
>
> I agree that the part number for the hd you listed earlier is definitely at
>
> risk for CSCti52867.
>
>
> -Ryan
>
>
> On May 23, 2012, at 1:32 PM, Erick B. wrote:
>
>
> It happens on all 5 7816-I4s the client has.  The FW UPdate CD saids
>
> it updated it succesfully but only sees 02.0 as version and after
>
> power off/on and rerunning FW CD it still see's the 02.0 as the
>
> version so I'm not sure whats going on. the tool said it updated
>
> successfully though?
>
>
> The links to the 3.01 CD are bad in the FN and your document. The
>
> steps to verify are from the 3.0 firmware update CD readme.
>
>
> The part # for all these servers is an at-risk part # without the
>
> deviation label.
>
>
> On Wed, May 23, 2012 at 12:20 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>
> Is the FW 3.01 CD you referenced the "Cisco-HDD-FWUpdate-3.0.1-I.ISO"
>
>
> referenced in the doc?  If not I'm curious what it would report as the
>
>
> current firmware.
>
>
>
> I'm not sure where you read that the bios will report the hd firmware.  I
>
>
> worked on this issue and authored that doc and don't recall that being
>
>
> available.
>
>
>
> It looks like you are doing just what you are supposed to.  If the FWUCD
>
>
> says it needs to upgrade the firmware but for some reason is unable to then
>
>
> your disk is either running newer firmware (renumbered so the utility
>
>
> doesn't recognize it) or something else is going on.
>
>
>
> If in doubt I'd just replace the drive via RMA.
>
>
>
> -Ryan
>
>
>
> On May 22, 2012, at 11:48 PM, Erick B. wrote:
>
>
>
> Quick question on this older problem, had a 7816-I4 go read only
>
>
> today. I know there are other causes for this also...
>
>
>
> The current FW update CD is 3.6.6, FW CD 3.01 was ran on this awhile back
>
>
> also.
>
>
>
> https://supportforums.cisco.com/docs/DOC-12955
>
>
>
> My question is how does one really verify the current hard drive
>
>
> firmware version on the 7816-I4?  This is on unity connection system
>
>
> and a CUCM 8.0.x system.
>
>
>
> 'show hardware' doesn't report hard drive fw version numbers for
>
>
> 7816-I4, unlike some other models.
>
>
>
> I went into BIOS System Information screen like FN and support
>
>
> document covers but that screen doesn't report firmware version
>
>
> either. No where in BIOS does it report it or boot up screens from
>
>
> watching the boot process a few times. So those docs seem to be not be
>
>
> accurate.
>
>
>
> I did the create hardware report at console on unity and looked at the
>
>
> output files and it just has 02.0 as the Revision number also.
>
>
>
>  SCSI Devices
>
>
> +--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
>
>
> | Manufacturer       |Product Name                 |Device Type
>
>
>          |Serial Number                |Revision           |Host
>
>
> Adapter ID      |Target ID            |Bus          |Lun        |
>
>
> |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
>
>
> | ATA                |WD2502ABYS-23B7A             |Direct Access
>
>
> Device         |                             |02.0               |0
>
>
>
>
> I updated the firmware with FW CD, using recommended updates and
>
>
> rebooted and tried the FW CD Update again and it still showed the
>
>
> drive needed to be upgraded and showed just 2.0 as current version
>
>
> with 02.03B07 as new version. So I'm wondering if the firmware is
>
>
> actually being updated even though the FW update saids it is
>
>
> successful. and I powered off system afterwards and powered back on
>
>
> also and FW CD update CD still sees 2.0 so recommends the upgrade.
>
>
>
> I even did the diagnostics in the FW Update CDs and those report 02.0
>
>
> as version and not the new version.
>
>
>
> Thanks for any input,
>
>
> Erick
>
>
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