[cisco-voip] Shared lines on UCCX 8.x

[Louis Koekemoer (ZA)]

   I have a client with numerous small sites all over. The run a UCCX 8.0.2.10000-41 cluster. They used to have a windows version and we did a setup for them for 60 sites as follows:


-          6 users per site

-          Each user has the Pilot number for the site configured as the 2nd line

-          1 user will be an IPCC extension, but this is the same DN as the 2nd line of all the other phones

-          They use Phone Agent on this one phone to log into the phone agent.

So now when we used to call in, the call will be queued and presented to the agent and ringing on all the phones on site's 2nd line and any of the 5 users could answer the call.

Now since we upgraded to 8.0.2.10000-41, we getting the following message. "An extension on the agent phone is shared with one or more other devices. This configuration is not supported."

My suspicion is that cisco did this for a reason. Previously we could get away with 60 agent licenses and now we will require 300.

Does anyone know how we can enable shared lines on UCCX?


Regards

Louis Koekemoer

This email and all contents are subject to the following disclaimer:

"http://www.dimensiondata.com/emaildisclaimer"
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120530/edae56c2/attachment.html>