[cisco-voip] Shared lines on UCCX 8.x

[Ted Nugent]

No you're fine that is supported and acceptable, its only extension that
are active at the same time, I have clients doing that now on UCCX 8.5.


On Wed, May 30, 2012 at 2:59 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I've got a few agents on extension mobility that needed the capability to
> log in either at a 7970, 7962 or 7960 phone - in the past I needed to
> create separate profiles for each phone model due to the different # of
> buttons and the older 7960. Each profile had the same agent extension, even
> though they were only active one at a time- do you think this will count as
> a "shared line" when it's checked? Still running uccx7 here but upgrading
> to 8.5 when I can.
>
>
>
> On Wed, May 30, 2012 at 10:51 AM, Wes Sisk <wsisk at cisco.com> wrote:
>
>> And supporting documentation:
>>
>> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf
>> Page 10:
>> General Unsupported Features
>> • Third party agents cannot perform call control operations from CAD
>> (answer, transfer, conference, place call).
>> • SIP and analog phones are not supported as agent devices. Only SCCP
>> phones are supported as agent devices.
>> *• Shared line and monitored DN are not supported on agent phones.*
>>
>> Regards,
>> Wes
>>
>> On May 30, 2012, at 10:43 AM, Wes Sisk wrote:
>>
>> Agreed with Matthew on this one. The difference, as I understand it, in
>> UCCX 8.x is that shared line check is performed earlier and more
>> consistently in the agent login process.
>>
>> UCCX does not support shared lines. They produce event sequences which
>> UCCX cannot handle. We've seen this from several customers now. It appears
>> some configurations were able to use shared lines. Typically those would
>> experience "unexpected behaviors" so it is better to block the
>> configuration earlier and avoid the poor experience for the user and
>> administrator on the backend.
>>
>> Regards,
>> wes
>>
>> On May 30, 2012, at 10:35 AM, Matthew Loraditch wrote:
>>
>> It is not and has never been supported. Now there is an actual block to
>> prevent it.****
>> Your usage probably violates the licensing agreements as well****
>> ** **
>> ** **
>> Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA
>>
>> 1965 Greenspring Drive
>> Timonium, MD 21093
>>
>> voice. 410.252.8830
>> fax.  410.252.9284
>>
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>> ****
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>> ** **
>> ** **
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Louis Koekemoer (ZA)
>> *Sent:* Wednesday, May 30, 2012 10:30 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] Shared lines on UCCX 8.x****
>> ** **
>>
>> ** **
>> I have a client with numerous small sites all over. The run a UCCX
>> 8.0.2.10000-41 cluster. They used to have a windows version and we did a
>> setup for them for 60 sites as follows:****
>> ** **
>> -          6 users per site****
>> -          Each user has the Pilot number for the site configured as the
>> 2nd line****
>> -          1 user will be an IPCC extension, but this is the same DN as
>> the 2nd line of all the other phones****
>> -          They use Phone Agent on this one phone to log into the phone
>> agent.****
>> ** **
>> So now when we used to call in, the call will be queued and presented to
>> the agent and ringing on all the phones on site’s 2nd line and any of
>> the 5 users could answer the call.****
>> ** **
>> Now since we upgraded to 8.0.2.10000-41, we getting the following
>> message. “An extension on the agent phone is shared with one or more other
>> devices. This configuration is not supported.”****
>> ** **
>> My suspicion is that cisco did this for a reason. Previously we could get
>> away with 60 agent licenses and now we will require 300.****
>> ** **
>> Does anyone know how we can enable shared lines on UCCX?****
>> ** **
>> ** **
>> Regards****
>> ** **
>> *Louis Koekemoer*
>>
>>
>> This email and all contents are subject to the following disclaimer:
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>
>
> --
> Ed Leatherman
>
>
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