[cisco-voip] upgrading UCCX 5.0 to 9.0

[Buchanan, James]

Well, you cannot install UCCX 7.0 on the UCS servers—they are not supported for VMWare. So, you would need a loaner MCS server. However, since you are migrating your entire environment to UCS, you could take a secondary Unity server or CUCM server and use it as a staging server for UCCX 7.0.

From: Abebe Amare [mailto:abucho at gmail.com]
Sent: Friday, November 09, 2012 1:29 PM
To: Buchanan, James
Cc: cisco voip
Subject: Re: [cisco-voip] upgrading UCCX 5.0 to 9.0

Hi James, thanks for your quick reply.

The current system is running on MCS 7845 machines in HA mode. We are going to get two redundant UCS servers and all other UC application like CUCM, UCCX, Connecion and QM will be running as virtual servers. Based on what you pointed out, is it better to install the old version of UCCX on the UCS servers and follow the upgrade path

UCCX 5.0->7.0->run migration tool->8.5->9.0

And upgrade the current UCCX running on the MCS server to 7.0 and get the data?

Thanks in Advance

On Fri, Nov 9, 2012 at 12:31 PM, Buchanan, James <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
You can do this a couple of ways. One way would be to upgrade UCCX to 7.0, run the migration tool to 8.5, then upgrade the 8.5 to 9.0. You could install 5.0 on another box, restore the data, upgrade to 7.0, then get the data from there. If you do that, you will lose some data before cutover but not as much as not getting any data at all.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Abebe Amare
Sent: Friday, November 09, 2012 11:25 AM
To: cisco voip
Subject: [cisco-voip] upgrading UCCX 5.0 to 9.0

Hi, we are planning to upgrade UCCX 5.0(2) to version 9.0 running on UCS servers. The system integrator send us email regarding the upgrade process and I am looking for some information regarding the following two points:

1. We will do a fresh installation for the Unified Contact Center Express version 9, no data will be migrated from the old UCCX server to the new UCCX server. You can still see the old UCCX data (reporting) from the old server only (Windows based)
2. We will do a fresh installation for the Quality Manager version 9, no data will be migrated from the old QM server to the new QM server. You can still hear the old calls if you open the web interface of the old QM server only.

what other ways exist to upgrade to version 9 without losing data?

best regards,

Abebe Amare
Senior Network Admin
VivaCell

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>


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