[cisco-voip] MWI issues

[Rick Gilliam]

I've noted the same periodically and compiled a list of said end users .
After trying all that you guys have mentioned hear,I've called Tac to open up a new SR for the issue.
The problem was found in the Unity Connection server ver 8.5, A system restoration "After Hours"was performed and have not had the problem re-occured since.
 

Rick 



________________________________
From: "george.hendrix at l-3com.com" <george.hendrix at l-3com.com>
To: Jason Aarons (AM) <jason.aarons at dimensiondata.com>; "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net> 
Sent: Wednesday, November 21, 2012 7:56 AM
Subject: Re: [cisco-voip] MWI issues


Running re-sync makes the MWI turn off for the users that don’t have voicemails, but then the issue happens again later.  I can leave myself a test voicemail and the light will come on and then when I delete it, it turns off.  The problem seems very sporadic, not any particular user or time.  I can also dial the MWI on/off numbers from my phone and it turns the MWI light on/off when I do.
 
Bill Hendrix
 
From:Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com] 
Sent: Wednesday, November 21, 2012 9:53 AM
To: Hendrix, George (Bill) @ NSS - STRATIS; cisco-voip at puck.nether.net
Subject: RE: MWI issues
 
You should leave that unchecked.
 
Did you run a re-sync after unchecking it?
 
Best way to test is leave a message then http to phone web page and check if it shows on/off.  After that you have to look at traces.
 
 
From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of george.hendrix at l-3com.com
Sent: Wednesday, November 21, 2012 9:34 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MWI issues
 
 
Hi everyone,
 
  We have been having issues with MWI that seem to be sporadic. It doesn’t seem to affect all users all the time.  Users’ MWI is on sometimes, but when the user dials into voicemail, they don’t have any messages.  I have already confirmed there are users with this problem who don’t get voicemails for any other mailbox, so alternate extensions is the problem.  The only thing that I know that’s changed recently was that TAC recommended I uncheck the following in Unity Connection, under Telephony Integrations>Phone System.
 
Use Same Port for Enabling and Disabling MWIs
 
The problem seems to have started after this was unchecked.
 
CUC 8.5.1ES47.12900-47
CUCM 8.5.1.12900-7
 
This is an SCCP integration.
 
 
Thanks,
Bill Hendrix
 


itevomcid 
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