[cisco-voip] UCCX out bound dialing

[Matthew Saskin]

...and I just read your subject fully.  It's well documented for UCCE.
Apparently less well documented for UCCX, but the same caveat would
probably apply.  The issue is that for SIP outbound, the CUBE is not
currently capable of performing CPA.  I don't know enough about the inner
mechanisms of the UCCX outbound dialer to comment further - sorry.

Matthew Saskin
msaskin at gmail.com
203-253-9571



On Thu, Nov 29, 2012 at 11:41 AM, Matthew Saskin <msaskin at gmail.com> wrote:

> It's a known caveat - SIP trunks via CUBE *cannot* be used for the UCCE
> outbound dialer.  This is documented in the SRND, compatibility matrix, and
> outbound option config guide.
>
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571
>
>
>
> On Thu, Nov 29, 2012 at 10:54 AM, Haas, Neal <nhaas at co.fresno.ca.us>wrote:
>
>>  Is it true that CPA cannot use a SIP trunk for outbound dialing? TAC
>> told us we needed to use a PRI for out bound campaigns.****
>>
>> ** **
>>
>> CPA only works it seems  with PRI’s using H323.  (I guess)****
>>
>> The TAC engineers over at cisco are looking into how we can make this
>> work  Using  I think they are saying H323 sip dial peers to a PRI.****
>>
>> ** **
>>
>> NOT how we wanted this to work or were told for that matter. Seems like
>> they (Cisco) are using old school technology to make this work.****
>>
>> ** **
>>
>> Does anyone use SIP for campaign dialing?****
>>
>> ** **
>>
>> ** **
>>
>> Neal Haas****
>>
>> ** **
>>
>> _______________________________________________
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>>
>>
>
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